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IT Service Desk Officer job at Movit Products | Apply Now
Kampala, Uganda
Movit Group Limited is a leading personal care company in Uganda with a mission to enhance everyday life by providing high-quality, affordable, and innovative beauty, health, and personal care products that empower individuals and communities. Founded in 1997, the company has evolved from a modest operation into a household name, recognized for its flagship brand “Movit” and a diverse portfolio that includes Radiant, Baby Junior, Skin Guard, and Fresh Soft.
Renowned for its commitment to excellence and customer satisfaction, Movit has earned a strong reputation both locally and across the East and Central African markets. The company promotes a vibrant, inclusive, and performance-driven work culture, offering employees meaningful career growth, continuous learning, and a sense of purpose in transforming lives. With a range of job opportunities across manufacturing, R&D, sales, marketing, and corporate services, Movit supports both traditional and flexible work arrangements where possible.
Innovation lies at the heart of its business model, with ongoing investment in technology, product development, and sustainable practices to meet dynamic consumer needs. As one of the largest employers in the Ugandan manufacturing sector, Movit’s impact spans across borders, supported by a strong distribution network and strategic partnerships. Grounded in core values of integrity, teamwork, innovation, and customer focus, the company actively engages in CSR initiatives such as women empowerment programs, environmental sustainability, and health campaigns. For more information, visit www.movit.co.ug.
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in IT Service Desk Officer job at Movit Products
Full-time
Deadline:
15 Aug 2024
IT Service Desk Officer job at Movit Products
Movit Products
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
An IT Service Desk Officer, also known as a Service Desk Analyst or IT Support Specialist, plays a crucial role in providing technical support to users within an organization. Their primary responsibility is to ensure that IT services run smoothly and efficiently, addressing and resolving any technical issues that arise.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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Incident Management:
Log, categorize, and prioritize incoming incidents and service requests from users.
Provide first-level support by troubleshooting and resolving technical issues.
Escalate complex issues to higher-level support teams if necessary.
User Support:
Assist users with software, hardware, and network-related issues.
Guide users through problem-solving processes, either remotely or on-site.
Provide support for a variety of IT equipment, including computers, printers, mobile devices, and other peripherals.
Service Request Fulfillment:
Process requests for new software installations, hardware setups, and account access.
Assist in setting up new user accounts, configuring workstations, and ensuring users have access to the necessary systems.
Monitoring and Maintenance:
Monitor IT systems, networks, and applications to ensure they are running smoothly.
Perform routine maintenance tasks, such as software updates, patches, and backups.
Identify potential issues before they become critical and take preventive measures.
Documentation:
Maintain accurate records of incidents, service requests, and resolutions in the IT service management (ITSM) system.
Document procedures, troubleshooting steps, and solutions for future reference.
Create and update knowledge base articles to assist users and colleagues.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
a) Interested candidates are invited to send their CV to our email: hr@movitproducts.com
c) Indicate the Job Title in the subject line.
d) Only shortlisted candidates will be contacted.
