IT Operations & SAP Systems Manager job at BTS Clearing and Forwarding Limited | Apply Now

SAP Implementation & Optimization

• Lead comprehensive workflow reviews across departments to identify gaps and finalize configurations within SAP, ensuring all branches are integrated

• Spearhead automation initiatives for manual processes, with particular focus on Customer Care and Finance units to reduce duplication and streamline operations

• Develop and implement department-specific SAP usage checklists to ensure consistent system utilization for core tasks

• Establish and manage structured user engagement forums and feedback mechanisms to build user confidence and address pain points

• Design and implement a clear support framework with defined Service Level Agreements (SLAs)

• Create and maintain a central communication platform for all SAP updates and changes

• Initiate and oversee a master data cleanup initiative to standardize and validate existing records across all modules

• Collaborate with functional leads to define, build, and validate key operational and managerial reports within SAP

• Implement routine data governance checks to maintain integrity of newly entered data

• Manage the integration of SAP with Uganda Revenue Authority’s EFRIS system to eliminate parallel invoice processing

IT Infrastructure & Support

• Deploy and manage centralized performance monitoring tools to track IT health metrics and identify bottlenecks

• Conduct system audits, carry out risk assessments, and document any anomalies detected.

• Implement and oversee a helpdesk/ticketing system for support request management and performance tracking

• Design and deliver training programs for IT staff and end-users on new systems and processes

• Develop and enforce access policies with quarterly reviews of system permissions and roles

• Create, implement, and maintain IT policies and Standard Operating Procedures (SOPs) across all departments

• Document and update infrastructure architecture, system configurations, and support protocols

• Establish a centralized platform (SharePoint, Google Workspace, etc.) for report and documentation storage

• Implement and manage an asset tracking system for the full lifecycle of devices

• Oversee the provision of essential equipment (laptops, email accounts) to users handling sensitive information

• Manage IT budget allocation for hardware upgrades and replacements

OTC

• Lead migration of internet connectivity to fiber cable across all locations

• Establish and implement regular computer servicing schedules for all sites

• Manage CCTV camera systems including password management and access protocols

• Install and maintain firewalls and other security measures to protect against external intrusion

• Oversee Microsoft 365 license renewals including Microsoft Co-Pilot implementation

• Coordinate the provision of extended monitors to accommodate new system requirements

• Manage the ISP for better connectivity.

• Ensure setup of Geofences in OTC to know exact position of tracking as per operations requirement.

• Liaise with the operations team to make sure the required truck information from the transporters is updated in OTC system.

Key Performance Indicators

• All Projects are delivered on time.

• Review OTC reports and take appropriate action

• Assess and train all staff on the OTC system

• Maintain the best practices across all systems.

• Effective utilization of resources/team in IT department.

• Knowledge sharing in terms of new systems and processes.

• Adhere to safety measures across the group.

• Support all departments to optimize the business flows for easy adoption.