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The African School of Governance (ASG) is a premier public policy and leadership education institution dedicated to empowering a purpose-driven generation of African leaders. Based in Kigali, Rwanda, ASG offers a Master of Public Administration (MPA) programme and is committed to fostering academic excellence and service to the continent.
Full-time
IT Officer Job at African School of Governance (ASG)
African School of Governance (ASG)
Job Description
The IT Officer will be at the core of ASG's digital ecosystem, managing and maintaining critical IT infrastructure, hardware operations, secure networks, cloud-based identity frameworks, and enterprise systems to support the institution's MPA programme. The role sits within the Finance and Operations department and reports to the Manager Technology.
Duties, Roles and Responsibilities
- Administer the institution's core ERP and Student Information Systems (SIS), manage role-based user workflows, monitor vendor SLAs, and coordinate system upgrades.
- Oversee the institutional Learning Management System (Canvas, Moodle, or equivalent), managing academic term setups, user enrolments, and third-party integrations.
- Manage the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive), configure compliance controls, manage distribution lists, and enforce Entra ID security policies.
- Drive secure onboarding/offboarding pipelines, enforce Multi-Factor Authentication (MFA), manage Single Sign-On (SSO), and conduct periodic access audits.
- Monitor system access logs, investigate unusual activity, execute vulnerability assessments, and manage endpoint patch deployments via tools like Microsoft Intune.
- Deliver second-level user support, design technical knowledge base guides, run employee digital orientation sessions, and provide backup troubleshooting for hardware and networks.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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