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About the Organisation
BET Software is one of the most diverse betting software providers in Sub-Saharan Africa, with a rapidly growing international footprint. The company delivers advanced software solutions that support high-volume transactions in a fast-paced environment. Headquartered in Umhlanga, South Africa, BET Software fosters an inclusive, collaborative culture where diversity, innovation, and continuous learning drive growth. The organization prides itself on creating an environment where teamwork and talent thrive, offering employees opportunities to work with cutting-edge technologies across multiple locations.
IT Field Technician job at BET Software | Apply Now
KwaZulu-Natal, South Africa
Are you looking for IT jobs in South Africa 2025 today? then you might be interested in IT Field Technician job at BET Software
Full Time
Deadline:
30 Sept 2025
Job Title
IT Field Technician job at BET Software
BET Software
Job Description
As an IT Field Technician, you will provide daily technical support services including installation, setup, maintenance, and repair of hardware, software, and network systems. You will manage service tickets within agreed SLAs, conduct site surveys, compile technical documentation, and ensure compliance with company policies and the POPI Act. You will also play a key role in customer satisfaction by responding promptly to queries, delivering clear communication, and exceeding service expectations. The role requires working rotational shifts, including nights and weekends, and involves direct engagement with customers and internal teams to maintain smooth IT operations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Install, configure, maintain, and troubleshoot hardware, software, networks, and peripherals.
Provide daily on-site and remote technical support to users.
Train users on new hardware and software systems.
Log, track, and resolve service tickets within defined SLA timeframes.
Compile accurate site survey reports, technical documentation, and incident reports.
Prepare and submit daily and monthly reporting to management.
Maintain customer satisfaction by responding to queries promptly and professionally.
Ensure data protection and compliance with company policies and the POPI Act.
Promote IT security awareness among staff and enforce relevant IT policies.
Participate in once-off IT projects as assigned by management.
Demonstrate BET Software’s values of teamwork, accountability, creativity, and integrity in all tasks.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education & Certifications
CompTIA Network+ (required).
Valid Driver’s License (required).
Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Systems Engineer (MCSE), or ITIL Foundation certification (advantages).
Experience
Minimum of 3 years’ experience providing on-site customer IT support.
Experience with networking, telecoms, service level agreements, and maintenance.
Proficiency in Microsoft applications and systems support.
Skills & Competencies
Strong knowledge of Microsoft desktop/server applications, hardware, and basic networking (LAN, VPN).
Systems troubleshooting and IT support skills.
Excellent written and verbal communication, including professional report writing.
Strong customer service orientation and attention to detail.
Negotiation and networking abilities.
High integrity, confidentiality, and professionalism.
Ability to work under pressure, on shifts, including night and weekend schedules.
