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IT Assistant job at The Intergovernmental Authority On Development (IGAD) | Apply Now
Kampala, Uganda
Full Time
Are you looking for IT jobs in Uganda 2025 today? then you might be interested in IT Assistant job at The Intergovernmental Authority On Development (IGAD)
About the Organisation
Established in 1996, the Intergovernmental Authority on Development (IGAD) is a regional organization comprising eight East African countries: Djibouti, Ethiopia, Kenya, Somalia, South Sudan, Sudan, Uganda, and Eritrea.
IGAD's mission is to promote regional integration, peace, and development through collaboration among member states. The organization is recognized for its efforts in conflict resolution, economic cooperation, and environmental sustainability within the region. IGAD fosters a work culture that emphasizes professionalism, inclusivity, and dedication to regional development, offering employees opportunities to engage in impactful projects that address critical issues facing East Africa.
The organization operates across the East African region, with its Secretariat based in Djibouti. Core values such as commitment to peace, sustainable development, and regional cooperation guide IGAD's initiatives. For more information, visit their official website at https://igad.int/
The Intergovernmental Authority on Development (IGAD) is an eight-country trade bloc in Africa. It includes governments from the Horn of Africa, Nile Valley and the African Great Lakes. It is headquartered in Djibouti.
Job Title
IT Assistant job at The Intergovernmental Authority On Development (IGAD)
The Intergovernmental Authority On Development (IGAD)
Job Description
Job Title: IT Assistant
Organisation: The Intergovernmental Authority on Development (IGAD)
Duty Station: Kampala, Uganda
Under FSRP IGAD intends to recruit IT Assistant. The IT Assistant will support the organization’s IT infrastructure, providing technical assistance to staff, maintaining hardware and software systems, and ensuring smooth IT operations. The role requires a proactive approach to troubleshooting and system optimization.
Duties, Roles and Responsibilities
The IT Assistant will:
Provide first-level IT support to staff, troubleshooting hardware, software, and network issues.
Assist in the installation, configuration, and maintenance of IT equipment including computers, printers, and peripherals.
Support the administration of IT systems, including email, file sharing, and security protocols.
Support users with Microsoft 365 tools, including Outlook, Teams, and SharePoint.
Assist in network administration tasks, including setting up user accounts and managing access permissions.
Support IT projects and new technology implementations as directed by the Head of ICT.
Provide IT support to staff on business support systems such as Financial Systems – Infor SunSystem and HRMS – SAGE 300 People.
Assist in maintaining IT inventory and documentation.
Ensure timely software updates, patches, and antivirus management.
Liaise with local vendors and suppliers for repairs, procurement, and maintenance of IT resources.
Perform other IT-related tasks as required.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Degree in Information Technology, Computer Science, or a related field.
Experience and technical competencies
Minimum of 5 years’ experience in IT support or a similar role.
Proficiency in Windows OS, Microsoft 365, and basic networking.
Experience with troubleshooting hardware and software issues.
Knowledge of cybersecurity principles and IT best practices.
Strong problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-oriented approach with a proactive attitude.
Prior experience with SunSystems and SAGE 300 is an added advantage.
Skills and competencies
Technical proficiency in IT systems and troubleshooting.
Attention to detail and strong organizational skills.
Ability to prioritize tasks and manage time effectively.
Strong interpersonal and communication skills.
Willingness to learn and adapt to new technologies.
Languages
Fluency in English is required. Knowledge of French language is an added advantage.
REMUNERATION
Negotiable with IGAD salary scale and policy and based on applicant’s qualification and experience.
Qualified applicants from IGAD Member States are eligible to apply.
How to Apply
Interested candidates should send their applications in PDF accompanied by cover letter, Curriculum Vitae, academic credentials, copy of passports/ ID cards biometric page and three reference persons including the last employer.
Applications should be sent by E-mail to the following addresses with subject line “IGAD-ITA” Email to: recruitment@igad.int
Deadline: 27th April 2025.
Due to the large number of applications we expect to receive; only successful candidates who meet the required experience & qualifications for this position will be contacted. Contact: + 25321354050
IGAD is an equal opportunity employer and encourages qualified female candidates to apply.
