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Intern – Customer Care job at Jamii Telecommunications Limited (JTL) | Apply Now
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Intern – Customer Care job at Jamii Telecommunications Limited (JTL)
About the Organisation
Jamii Telecommunications Limited (JTL) is one of Kenya’s leading telecommunications providers, offering innovative and reliable connectivity solutions. With a mission to deliver cutting-edge communication services, JTL operates a robust fiber optic infrastructure and prides itself on excellent customer service and continuous growth in the ICT sector.
Nairobi, Kenya
Full Time
Job Title
Intern – Customer Care job at Jamii Telecommunications Limited (JTL)
Jamii Telecommunications Limited (JTL)
Job Description
The Intern – Customer Care will be responsible for supporting customer service functions within JTL’s Contact Center. This position is designed to provide recent graduates with valuable workplace experience, enhancing their understanding of customer interaction, issue resolution, and service delivery in a fast-paced telecom environment. Interns will work closely with the customer service team to handle client inquiries, resolve complaints, and learn to manage customer relationships effectively. The internship runs for a maximum of six months.
Duties, Roles and Responsibilities
Assist in responding to customer inquiries via phone, email, or live chat
Support resolution of customer complaints and issues
Maintain accurate customer interaction records
Learn and apply customer care procedures and systems
Contribute to improving service delivery and customer satisfaction
Collaborate with other departments for issue escalation and resolution
Perform any other duties assigned by the supervisor within the customer care unit
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Must be a recent graduate with a Degree or Diploma in Marketing, Public Relations, Communication, Customer Service, or any related Business Course
Must be available full-time for the entire internship duration (6 months)
Good verbal and written communication skills
Strong analytical and problem-solving skills
Basic computer skills and familiarity with office software
Eagerness to learn and grow professionally
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
