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Core Support and Systems Administration for the MAMA Rescue and Family Connect Platforms

• Serve as the primary technical lead for the MAMA Rescue Transport Call and Dispatch Solution, ensuring its 24/7 operational readiness and reliability for real-time emergency coordination.
• Proactively monitor, troubleshoot, and resolve system performance issues, connectivity challenges, and user-reported errors to prevent delays in maternal and newborn emergency response.
• Design, implement, and maintain electronic data collection tools and system entry screens to streamline digital workflows for patient referrals, dispatch tracking, and emergency reporting.
• Train, mentor, and provide continuous technical support to dispatch teams, health workers, and transport providers (e.g., ambulance and boda boda drivers) on the effective use of the platform.
• Ensure the secure integration, data synchronization, and interoperability of the MAMA Rescue system with other project and Ministry of Health digital health platforms for seamless patient tracking.
• Generate and analyze system performance dashboards and reports (e.g., referral trends, response times, transport utilization) to support project monitoring and strategic decision-making.

IT Infrastructure, Security and Asset Management

• Provide comprehensive first-line IT support to all project staff, resolving hardware, software, and network issues for desktops, laptops, tablets, and mobile devices.
• Set up, configure, deploy, and maintain all office and field-based IT equipment, ensuring staff have functional tools.
• Manage the organization’s local area network (LAN) and internet connectivity, with a focus on ensuring stable, high-priority access for the MAMA Rescue system.
• Implement and monitor cybersecurity measures (antivirus, firewalls, access controls) to protect sensitive maternal health data, ensuring compliance with privacy and ethical guidelines.
• Perform regular data backups and support disaster recovery planning to safeguard critical project information.
• Maintain a comprehensive, updated inventory of all IT hardware and software assets, managing their lifecycle from procurement to disposal in line with organizational and donor requirements.

Field Support, Capacity Building and Digital Enablement

• Provide on-site and remote IT support to field teams across project districts, ensuring robust connectivity and functionality of digital tools in remote locations.
• Develop user-friendly manuals, guidelines, and troubleshooting resources for all supported systems and applications.
• Conduct tailored IT and digital literacy training for staff, health workers, and community responders on data management, mobile applications, and digital best practices.
• Assist field teams and Community Liaison Officers (CLOs) in troubleshooting mobile health applications and community-based digital interventions.

Other Duties

• Provide GIS-linked mapping and trip reports for project activities as required.
• With approval from the Project Coordinator, submit cash requests for field activities.
• Perform any other IT-related duties as assigned by the supervisor to support project success.