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Safety

• Implement actions as directed to reduce or eliminate health and safety related risks
• Ensure the team applies the Safety Standards and relevant guidelines
• Report and investigate incidents within the workplace and respond to or escalate issues of noncompliance to safety regulations and procedures

Security

• Implement the required security measures to protect the site premises, including the safety of personnel, DSC assets and of the customer’s product for the required area
• Investigate all relevant security risks and implement identified mitigation, where necessary having proposed mitigation options to your line manager for agreement

Process Framework

• Implement and supervise the adherence of up-to-date work instructions and standard operating procedures and associated forms to achieve prescribed outputs
• Continuously contribute to the improvement of procedures to better achieve the prescribed outputs
• Ensure forklift, pickers, loaders productivity is tracked and continuously improved
• Capture accurate data related to productivity (picking and loading)
• Participate in weekly preparation of KPIs and all relevant reports are prepared on time for Business & customer reporting
• Follow up on Aging reports on a weekly basis
• Investigate and rectify any issues created by replenishment synchronization
• Ensure damages exchange is done as per procedure and damages declaration raised immediately
• Ensure all documentation related to orders is accurately updated and filed accordingly
• Hold daily toolbox meeting with the team when required
• Participate in the joint monthly stock take & customer audits
• Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan
• You may be required to undertake other duties as necessitated by business needs that may not be part of the responsibilities outlined in this role profile.

Customer Engagement

• Respond to or escalate customer issues within clear guidelines and recommend solutions
• Support management implement continuous improvement activities
• Suggest local changes affecting the work or team to line manager to further support continuous improvement

Resource Planning and Management (RPM)

• Identify and escalate training and qualification gaps and conduct induction and technical training for the team
• Communicates clear operational objectives
• Within the context of responsibilities set by management, on a day-to-day basis, assign tasks, monitor performance and support the team as necessary
• Implement feedback channels for employees (e.g. Performance Dialogue boards, daily briefing sessions, EOS) to enable active contribution to the improvement and development of the site
• Supervise the use of infrastructure and inspect the working condition to the required standard

Performance Management

• Supervise day-to-day performance, including achievement of agreed customer KPIs and other internal KPIs (eg. safety, operational, employee related etc)
• Conduct performance reviews and coaching with all direct reports and recommend performance ratings to management
• Implements site plans within own area of operation. Ensure that stock/pallets in the warehouse both physical and system are data driven
• Monitor performance of people, equipment and processes and highlight to management areas for improvement
• Implements timely reporting processes and corrective actions for under performance
• Communicates operational results
• Implement, conduct and coach Coordinators to conduct Tier meetings, Gemba Walks and Performance Dialogues to identify areas for improvement. Respond to or escalate issues / opportunities within clear guidelines. Implement changes that have been approved and update standard operating procedures and training documentation

Leadership

• Support and supervise direct reports to help drive an engagement culture at the site
• Maintain frequent sustained presence on the floor to supervise core activities and resolve or escalate tactical issues within guidelines
• Communicate regularly to the team through Performance Dialogues, Gemba walks and briefings
• Provide and receive feedback to the team and individuals in a constructive and productive manner
• Participate in regular team reviews, including performance, audit results, compliance, conformity, CAPAs, follow up actions and recommendations for improvements
• Support management in active recognition of daily improvements
• Support EOS opportunities and activities