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Specific responsibilities 

• Provide technical advisory services in relation to new or appropriate office technology options that  are relevant to NRC offices in respect to ICT
• Plan for technology upgrades, expansion and replacements by overseeing their systematic needs assessment, specification and budgeting.
• Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.
• Provide ICT technical support to NRC field offices to ensure respective office technology optimum performance.
• Schedule regular computer and other technology related services maintenance and license renewals
• Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.
• Define, deploy and maintain system security for shared services.
• Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.
• Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.
• Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.
• Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware and ensure all service and maintenance reports are properly filed and shared with management.
• Provide ICT technical support to all NRC Vocational Skills Training Centers (VSTs) with a special focus on providing required support and back up to ICTs instructors in the VSTs. 
• Any other duties as may be allocated by supervisor.

Critical interfaces

• All Field Office staff
• Vendors/Service providers
• All school ICT staff in the respective location- Nakivale, Oruchinga, Kyaka, Rwamwanja, Matanda, Bubukwanga, Kyangwali and Kampala.