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Full-time
Help Desk Officer Job at RoyalFair Industries
RoyalFair Industries
Job Description
RoyalFair Industries is looking for a professional Help Desk Officer to provide information about products or services and handle customer complaints. The role involves maintaining detailed records of customer interactions and ensuring appropriate resolutions to customer problems.
Duties, Roles and Responsibilities
- Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of enquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to enquiries
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
