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Head of Technical Department job at EBC | Apply Now
Are you looking for Engineering jobs in Uganda 2025 today? then you might be interested in Head of Technical Department job at EBC
About the Organisation
EBC Group (UK) Ltd, founded in 1989, is an award-winning UK-based workplace technology partner specializing in IT services, cloud solutions, communications, print solutions, and data management services. Renowned for its commitment to innovation and excellence, EBC Group has received accolades such as the SDC Awards' Cloud/MSP Project of the Year and recognition as a Top 50 UK MSP by Cloud Tango.
The company fosters a passionate and enthusiastic work culture, approaching each project with unrivaled care and dedication. EBC Group offers a range of career opportunities across various disciplines, supporting professional growth within a collaborative environment. Over the years, the company has evolved by integrating cutting-edge technologies and expanding its service offerings to meet the dynamic needs of its clients.
With a strong presence across the UK, EBC Group serves numerous organizations, delivering tailored technology solutions. The company's core values include innovation, customer focus, and integrity. Committed to corporate social responsibility, EBC Group engages in initiatives that support community development and environmental sustainability. For more information, visit their official website at www.ebcgroup.co.uk.Endole+2EBC Group+2Dun & Bradstreet+2EBC Group
Kampala, Uganda
Full Time
Job Title
Head of Technical Department job at EBC
EBC
Job Description
Job Title: Head of Technical Department
Organisation: EBC
Duty Station: Kampala, Uganda
Job Summary:
The Head of Technical Department is responsible for leading the design, deployment, maintenance, and optimization of all technical infrastructure and network systems. This role ensures high availability, reliability, and performance of services across all B2B and B2C platforms, while driving innovation, operational excellence, and compliance with regulatory standards
Duties, Roles and Responsibilities
Oversee planning, deployment, and maintenance of core and access network infrastructure (fiber, wireless, IP, data centers).
Ensure network uptime, scalability, and fault tolerance in line with SLA commitments.
Lead upgrades and expansion to support business growth and regional coverage.
Develop and execute technical strategies aligned with the company’s vision and digital roadmap.
Evaluate and implement emerging technologies to improve performance and competitiveness.
Ensure technical readiness and support for new product launches and service activations.
Resolve complex escalations related to connectivity, latency, or outages.
Manage, coach, and mentor a cross-functional technical team across different geographies.
Establish KPIs for technical team performance, service response, and problem resolution.
Ensure adherence to UCC, NITA-U, and international standards for network operations and security.
Manage vendor relationships, SLAs, and technical procurement processes.
Work closely with product, commercial, and operations teams to align infrastructure with market demand.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or related field (Master’s degree preferred).
Professional certifications (e.g., Cisco CCNP/CCIE, Juniper, Huawei, PMP, ITIL) are an advantage.
Minimum 8–10 years of experience in technical and network roles within ISP, telecom, Fintech industries.
At least 3 years in a leadership or head of department position.
Proven experience in fiber network design, IP/MPLS, core routing, wireless technologies, and network security.
Strong understanding of regulatory and technical compliance in Uganda and regional markets.
Specific Skills
Strong leadership and team-building abilities
High problem-solving and decision-making capacity
Excellent project management and documentation skills
Strong communication, interpersonal, and stakeholder management skills
Ability to work under pressure and handle technical crises effectively
Strategic and technical planning skills
How to Apply
Interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line.
Deadline: 22nd August 2025
