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Job Summary

Job Title:
Head of Operations
Employer:
True North Consult
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:
Tuesday, 31 March 2026

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True North Consult began operations in 2008 under the name Efrivo Services Ltd, originally providing IT and management consulting. In June 2011, the company rebranded as True North Consult Ltd to better reflect its core focus on people management and HR consulting services. True North Africa The firm is run by qualified Human Resource professionals and serves clients of all sizes with tailored HR solutions. True North Consult also maintains a network of experienced consulting partners to support its service offerings.

Full-time

Deadline: 

31 Mar 2026

Head of Operations Job at True North Consult

True North Consult

Job Description

The Head of Operations will provide strategic and hands-on leadership across all operations, playing a critical role in scaling operational capabilities. This role is as well critical in linking farm production with markets, ensuring product quality, operational efficiency, cost control, and regulatory compliance in a developing-market environment. A highly motivated leader with a strong operational background, a drive for continuous improvement, and the ambition to contribute meaningfully to the next phase of development is required for this role

Duties, Roles and Responsibilities

Operational Leadership

  • Lead and oversee all operations (Engineering, Processing & Distribution and Stores), ensuring efficiency, reliability, and alignment with company objectives.
  • Drive operational excellence through performance management, standardization, and continuous improvement initiatives.
  • Translate strategic goals into executable operational plans.

People & Leadership

  • Build, lead, and develop high-performing operational teams with a strong culture of accountability, quality assurance, reliability, safety, and results.
  • Act as a visible leader on the ground, setting high standards and motivating teams to deliver consistently.
  • Support talent development, succession planning, and capability building across operations.
  • Build and maintain strong relationships with various stakeholders, ranging from government officials to local leaders.

Engineering

  • Oversee infrastructure and facilities, and engineering-related operations.
  • Manage engineering teams to ensure optimal asset utilization, preventive maintenance, and future capacity expansion.
  • Lead capital expenditure planning and execution for operational projects.
  • Develop and enforce preventative maintenance schedules to minimize breakdowns and downtime.
  • Ensure reliable power and utilities, including generator management and fuel planning.
  • Plan and manage capital expenditure projects, equipment upgrades, and infrastructure expansion.
  • Ensure compliance with occupational safety, electrical, and environmental regulations applicable in Uganda.
  • Respond effectively to emergencies and critical equipment failures.

Processing & Distribution

  • Work closely with supply chain, procurement, and logistics teams to ensure smooth flow of inputs, materials, and outputs.
  • Optimize inventory management, supplier performance, and cost efficiency across operations.
  • Partner with commercial, finance, and quality teams to align operational delivery with business needs.
  • Support to Health, Safety, Quality & Compliance
  • Champion a strong Health, Safety, and Environmental (HSE) culture across all operations.
  • Ensure compliance with: Ugandan labor laws and occupational health and safety requirements, Environmental regulations (waste management, effluent, emissions) and Food safety and quality standards
  • Lead investigations into accidents, near misses, and quality incidents, implementing corrective and preventative actions.
  • Prepare for and manage internal and external audits, inspections, and certifications.

Performance, Compliance & Risk Management

  • Establish and monitor KPIs related to productivity, cost, quality, safety, and sustainability.
  • Ensure compliance with local regulations, internal standards, and best practices.
  • Identify operational risks and implement mitigation strategies.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

You can apply by submitting your cover letter and CV to exechire@truenorthafrica.com with subject line Head of Operations by 31st March, 2026.

All applications shall be acknowledged as received but only shortlisted candidates will be contacted.

For any inquiries on this career opportunity and the application process please e-mail f.amumpaire@truenorthafrica.com.

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Head of Operations Job at True North Consult

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