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Full-time
Head of Banking Operations Job at ASA Microfinance
ASA Microfinance
Job Description
The Head of Banking Operations is responsible for providing strategic leadership and oversight of all distribution channels to ensure robust internal controls, operational excellence, regulatory compliance, and sustainable business growth. The role is accountable for driving deposit mobilisation, revenue performance, and a strong control environment while safeguarding the institution’s assets and reputation.
Duties, Roles and Responsibilities
- Establish and enforce effective internal control frameworkacross all distribution channels to safeguard cash, assets, and customer transactions.
- Ensure Compliance with internal policies and Bank of Uganda regulations.
- Oversee transaction processing, reconciliations, and cash management standards.
- Drive accountability and discipline in handling cash, vaults, and financial instruments.
- Proactively identify control gaps and implement corrective and preventive actions.
- Promote a strong control environment with zero tolerance for fraud, losses, and policy breaches.
- Deliver satisfactory outcomes across internal, external, and regulatory audits. Ensure audit readinessthrough adherence of policies and documentation standards.
- Track and close audit findings and recommendations.
- Partner with Audit, Risk and Compliance teams to strengthen governance frameworks.
- Embed a culture of compliance, accountability and audit readiness across the organization.
- Drive achievement of business targets, including deposit, loan growth and revenue generation.
- Develop and execute distribution strategies to expand outreach and market share.
- Lead initiatives to increase low-cost deposits (CASA), customer acquisition, and product penetration.
- Champion cross-selling and upselling of banking products and services.
- Monitor performance across channels and implement corrective actions to address gaps.
- Ensure sustainable growth while maintaining portfolio quality and risk standards
- Oversee end-to-end operations across Branches, agents and digital channels.
- Ensure consistent efficiency adherence to SOPs, service standards and operational efficiency.
- Improve turnaround times and customer experience.
- Lead process optimization and digitization initiatives.
- Establish performance dashboards and provide regular management reporting.
- Lead and develop Regional Managers and operations teams.
- Build a high-performance, accountable and customer-centric culture.
- Drive performance management, capability development and succession planning.
- Ensure effective workforce planning and talent pipeline development.
- Ccollaboration cross-functions (Credit, Risk, Finance, HR, IT) to deliver business objectives.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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