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Head KYC job at Airtel Uganda | Apply Now
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Head KYC job at Airtel Uganda
About the Organisation
Airtel Uganda is a leading telecommunications company committed to providing affordable and innovative mobile services that connect people across Uganda and beyond. With a mission to enrich lives and empower individuals and businesses through accessible mobile technology, Airtel Uganda has earned a strong reputation for its high-quality service delivery and customer-centric approach. Known for its dynamic work culture, Airtel Uganda fosters an inclusive environment that values diversity, creativity, and professional growth, making it an attractive employer for individuals seeking a challenging yet rewarding career.
The company offers various job opportunities and flexible work arrangements, emphasizing the importance of work-life balance and career development. Since its inception, Airtel Uganda has continually evolved, expanding its mobile and digital services to meet the growing needs of the Ugandan market. The company’s business model focuses on providing affordable voice, data, and mobile money services, positioning Airtel Uganda as a key player in the region’s telecommunications sector. With a broad customer base and extensive network reach, Airtel Uganda serves millions of subscribers across the country and is recognized as one of the largest telecom providers in Uganda.
Airtel Uganda’s core values of integrity, customer commitment, and innovation guide its operations, while its CSR initiatives focus on education, health, and environmental sustainability. For more information, visit www.airtel.co.ug.
Kampala, Uganda
Full Time
Job Title
Head KYC job at Airtel Uganda
Airtel Uganda
Job Description
Job Title: Head KYC
Organisation: Airtel Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Responsible for ensuring Know your Customer (KYC) and sim swap compliance of the overall active base as per regulator guidelines for all prepaid, postpaid, Merchants and Agents.
Drive overall KYC and simswap compliance.
Ensure partner alignment to gross adds and simswap KYC compliance.
Steer Airtel Money gross adds compliance.
Minimize and prevent fraud and misuse of data.
Ensure activation of all simcards within Service Level Agreement.
Timely customer feedback following KYC compliant resolution.
Drive KYC war room discussions to support field teams.
Closure of internal & external process audit observations on KYC compliance.
Adhere to KYC process and UCC policy guidelines.
Recommend and raise change requests for process improvements and gaps closure.
UAT Testing pre and post deployment of new changes.
Review and approve partner billing.
Qualifications, Education and Competencies
Bachelor’s degree in business administration or any related field.
At least 5 years of experience in customer service and compliance environment.
Experience of Telecommunications Industry or FMCG environment is an added advantage.
Ability to build & manage processes.
Good Collaborator and Coordinator.
High Integrity.
Visibly a hard worker.
Ability to deliver through teams.
Ability to analyze numbers and take corrective action.
Personal initiative and ability to work independently .
A high degree of integrity and ability to deal with confidential information is required.
Ability to quickly react to the ever-changing environment.
Attention to detail.
Self-motivated, enthusiastic, energetic.
Able to operate in a performance driven team.
Ability to work under pressure and odd hours.
Excel proficiency.
How to Apply
All interested candidates are invited to submit their applications online at the APPLY Button below.
Deadline: 29th August 2025