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Hardware Support Engineer job at CompuLynx | Apply Now
Are you looking for Information Technology Jobs in Uganda 2024? If yes, then you might be interested in Hardware Support Engineer job at CompuLynx
Kampala, Uganda
Full-time
CompuLynx is a leading technology solutions provider dedicated to delivering innovative IT services and products that empower businesses to streamline operations and enhance productivity. With a strong reputation for excellence in custom software development, digital transformation, and IT consultancy, CompuLynx is recognized for its ability to offer tailored, cutting-edge solutions across a range of industries. The company fosters a collaborative and inclusive work culture, where employees are valued for their creativity, expertise, and commitment to delivering high-quality results.
CompuLynx offers job opportunities in various fields, including software development, project management, and IT support, with flexible work arrangements that encourage a healthy work-life balance and professional development. Founded in 1993, CompuLynx has evolved from a small startup to a recognized leader in the East African IT landscape, continuously adapting to the latest technological advancements.
The company’s innovative business model focuses on providing integrated, scalable IT solutions that address the unique needs of its clients. With a strong regional presence, CompuLynx serves clients across multiple countries in Africa and beyond, supporting organizations in achieving digital transformation and operational efficiency. Guided by core values of innovation, integrity, and customer satisfaction, CompuLynx’s corporate social responsibility initiatives include supporting educational programs, promoting digital literacy, and fostering sustainable development. For more information, visit www.compulynx.com.
Hardware Support Engineer job at CompuLynx
CompuLynx
We are seeking a skilled and experienced Hardware Support Engineer to join our team. The Hardware Support Engineer will be responsible for providing technical support and troubleshooting services for hardware-related issues, ensuring the smooth operation of our hardware systems and infrastructure.
Hardware Installation and Configuration:
Install, configure, and deploy hardware components, including servers, workstations, networking equipment, and peripherals.
Ensure proper setup and integration of hardware systems according to specifications and requirements.
Hardware Maintenance and Repair:
Perform routine maintenance tasks, such as hardware diagnostics, cleaning, and preventive maintenance, to ensure optimal performance and reliability.
Troubleshoot hardware issues and perform repairs or replacements as necessary, both onsite and remotely.
Technical Support:
Provide technical support and assistance to end-users and internal stakeholders, responding to hardware-related inquiries, and resolving issues in a timely and efficient manner.
Collaborate with other support teams, including software support and network support, to address complex technical issues and ensure seamless operation of integrated systems.
Documentation and Reporting:
Maintain accurate records of hardware inventory, including serial numbers, configurations, and warranty information.
Document hardware-related procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
Generate reports on hardware performance, maintenance activities, and support ticket metrics.
Hardware Upgrades and Expansion:
Assess hardware requirements and recommend upgrades or expansions to meet evolving business needs.
Plan and execute hardware upgrades, migrations, and expansions in coordination with other teams and stakeholders.
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COMMERCIAL
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INDUSTRIAL
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RESIDENTIAL
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COMMERCIAL
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INDUSTRIAL
SERVICES
RESIDENTIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's degree in Computer Science, Information Technology, or related field.
Proven experience as a Hardware Support Engineer or similar role, with a strong background in hardware troubleshooting and maintenance.
Hands-on experience with hardware installation, configuration, and repair.
Proficiency in hardware diagnostic tools and techniques.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams.
Ability to work independently and collaboratively in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Network+, or similar) are a plus.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
If you are a skilled Hardware Support Engineer looking for an exciting opportunity to join a dynamic team and contribute to the success of our organization, we encourage you to apply to hr@compulynx.com
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