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About the Organisation
Smart Applications International Uganda is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation.
Graduate Trainee - Customer Relations Executive job at Smart Applications International Uganda | Apply Now
Kampala, Uganda
Smart Applications International Ltd is a leading technology solutions provider with a mission to simplify access to healthcare and financial services through innovative smart card and biometric systems. Established in 2004, the company has grown steadily, earning a strong reputation across Africa for revolutionizing health insurance administration with secure, efficient, and user-friendly platforms. Known for its professionalism, integrity, and client-centric approach, Smart Applications fosters a collaborative and inclusive work culture that empowers employees through continuous learning, innovation, and impactful work.
The company offers a range of job opportunities across multiple African countries with flexible work arrangements, fostering both personal and professional growth. With operations in over 10 countries and serving millions of users, the company blends innovation with robust technology, enabling seamless healthcare access and data management. Driven by core values of innovation, integrity, accountability, and excellence, Smart Applications is also committed to giving back to the community through CSR initiatives focused on digital literacy, health awareness, and community development. For more information, visit their website at www.smartapplicationsgroup.com.
Are you looking for Graduate Trainee jobs in Uganda 2025 today? then you might be interested in Graduate Trainee - Customer Relations Executive job at Smart Applications International Uganda
Full Time
Deadline:
28 Mar 2025
Job Title
Graduate Trainee - Customer Relations Executive job at Smart Applications International Uganda
Smart Applications International Uganda
Job Description
Job Title: Graduate Trainee - Customer Relations Executive (No Experience Jobs)
Organisation: Smart Applications International Uganda
Duty Station: Kampala, Uganda
Job Description
We are seeking a highly motivated and enthusiastic graduate to join our dynamic team as a Graduate Trainee in Client Relations. This is an excellent opportunity for recent graduates to gain valuable experience in client management, relationships building, and business development. The graduate Trainee will work closely with experienced professionals to develop their skills and contribute to the success of our department and organization.
Job purpose
To understand, provide exceptional customer service and exceed customer needs in order to achieve mutual sustainable profitable growth.
Job Summary: The Graduate Trainee will be responsible for provision and management of Smart customer service levels to Smart customers, that is the Scheme Administrators (payers). This includes value positioning of the Smart offering to maximize return on investment for each Customer.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should apply online at the Apply Button below.
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Client Relationship Management:
Building and maintaining strong relationships with existing clients and key personnel within customer companies.
Attending meetings with clients to build relationships with existing accounts.
To implement, support and monitor Smart system availability /Use by customers and ensure reliability by Customers.
Proactively identify and address client needs and concerns. Identify, guide and jointly work with assigned teams in crafting redress methodologies to address customer enquiries including implementation of issues handling life cycle in line with SLAs.
Liaising with internal departments to ensure client need is fulfilled effectively including collaboration in passing of leads to ensure retention and growth.
Provide excellent customer service and support.
Carry-out and participate in user acceptance testing for systems/enhancement intended for deployment as may be deemed relevant by the department.
Business Development:
Grow portfolio top line to the set targets through retention & acquisition of new accounts on existing customers and new ones.
Assist in generating new business opportunities.
Contribute to sales and marketing initiatives.
Conduct market research and analysis.
Administrative Tasks:
Prepare client reports and presentations.
Work jointly with finance and support in collecting revenue to ensure compliance with the Company’s credit policy
Attend identified trainings for the staff in the department and develop relevant knowledge and skills.
Maintaining a professional appearance, behavior, conduct and effectively work with peers in attainment of set departmental targets.
Any other duties assigned as may be deemed necessary.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in business administration, Marketing, or a related field.
IT Proficiency especially in Microsoft Office Suite (Word, Excel, PowerPoint).
Having worked directly with customers and in sales is an added advantage.
Skills, knowledge, and abilities
Strong interpersonal and communication skills.
Strong and well developed analytical and reporting skills.
A passion for building relationships and delivering exceptional service.
A willingness to learn and adapt to new challenges.
Excellence in problem solving skills
Team player, with ability to establish and maintain cooperative working relationships with customers and other service delivery functions.
Self-starter with possession of self-management and self drive to complete tasks and engage customers.
