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About the Organisation
Graduate Management Trainee – IT job at DHL | Apply Now
Kampala, Uganda
DHL Group is a global leader in logistics and supply chain management, committed to delivering exceptional services that connect people and businesses across the world, with a mission to improve the flow of goods and information. Renowned for its reliability, innovation, and customer-centric approach, DHL has earned a strong reputation and numerous accolades in the logistics industry. The company fosters a diverse and inclusive work culture that promotes collaboration, personal growth, and a commitment to delivering excellence, making it an attractive employer for individuals looking to make a meaningful impact in logistics and global trade.
With a wide range of job opportunities and flexible work arrangements, DHL offers its employees a dynamic and supportive environment for career development. Established as part of the Deutsche Post DHL Group, DHL has grown significantly over the years, expanding its operations globally and continuously adapting to the evolving needs of the logistics industry.
Through innovative technology and a customer-focused business model, DHL leads in sustainable logistics, ensuring efficient and environmentally responsible operations. With a vast global reach, DHL serves customers across all sectors and industries, guided by its core values of passion, resilience, and a commitment to customer satisfaction. The company is also deeply engaged in corporate social responsibility (CSR) initiatives, focusing on sustainability, education, and disaster relief efforts worldwide. For more information, visit www.dhl.com.
Are you looking for Graduate Trainee jobs in Uganda 2025 today? then you might be interested in Graduate Management Trainee – IT job at DHL
Full Time
Job Title
Graduate Management Trainee – IT job at DHL
DHL
Job Description
Job Title: Graduate Management Trainee – IT (No Experience Jobs)
Organisation: DHL
Duty Station: Kampala, Uganda
The GMT role is to support the IT team in ensuring that users receive appropriate IT assistance in a timely manner. The GMT shall work with the service desk team as a central communication unit that provide a single point of contact between the business and IT.
How to Apply
Duties, Roles and Responsibilities
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Go to the "Jobs" tab
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Read the detailed job description
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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All prospective candidates should apply online at the APPY Button below with an updated CV and academic credentials
Respond to users calls regarding IT related issues and forward request or incident to ISM or Applications team.
Follow-up with ISM/Apps team on solution or work-around for users request or incident raised.
Communicate to the business on any IT service issues, incidents, or request. Notify users on any IT service degradation or downtime.
Manage IT Asset register for Uganda.
Manage relationship between business and IT Suppliers.
Assist the business in user support and any other IT related request or incident.
Timely monthly incident management reporting to the IT lead
Application service management – support managing, coordination and resolving application service request.
Documentation of application support and maintenance process in accordance with set standards.
Documentation of application user manual
Product lifecycle and release management
Application change management
Application deployment planning
Assist to manage small application projects.
Action activities on projects as part of a project team
Provide pertinent information to facilitate project updates.
Qualifications, Education and Competencies
Undergraduate degree First class or second upper in IT, Computer Science, Telecom Engineering
Fresh Graduate 2023.
Software Product management
High level of data analysis skills
Networking Knowledge (LAN and WAN)
Basic database knowledge

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