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Full-time
Front Office: Senior Administrator -Cape Town Job at Salt Employee Benefits
Salt Employee Benefits
Job Description
The Front Office Senior Administrator oversees daily Front Office operations, ensuring claims are accurately assessed, documented, and submitted on time. This role provides leadership, coaching, and operational oversight to ensure quality, compliance, and excellent member service.
Duties, Roles and Responsibilities
- Manage and support Front Office Administrators and Custodians.
- Assign work, monitor productivity, and ensure SLA compliance.
- Conduct performance reviews, coaching, and feedback sessions.
- Identify training needs and coordinate development initiatives.
- Manage leave schedules and maintain adequate team coverage.
- Foster a member-focused, high-performance culture.
- Review new claims for completeness and compliance (forms, IDs, bank statements, tax numbers).
- Ensure claims are accurately uploaded and indexed in Everest/Benefit Counsellor.
- Perform regular quality checks and resolve discrepancies.
- Investigate and address quality assurance failures.
- Ensure timely escalation of issues.
- Handle complex or escalated member queries and complaints.
- Liaise with internal teams (Claims, Contributions, Finance) and external providers.
- Monitor and escalate unpaid claims as needed.
- Provide guidance on benefit enquiries and fund rules.
- Track turnaround times for all claim types (Withdrawal, Two-Pot, Funeral, Disability, Death, Retirement, Trust Fund).
- Monitor unattended claims and ensure escalations are documented.
- Ensure accurate capture of daily member interactions and reports.
- Identify process bottlenecks and recommend improvements.
- Review and maintain operational reporting.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://www.myjobmag.co.za/job/front-office-senior-administrator-cape-town-salt-employee-benefits
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