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Full-time
Fintech Applications Officer Job at Pearl Bank Uganda
Pearl Bank Uganda
Job Description
The Fintech Applications Officer is responsible for the proactive identification, isolation, and resolution of issues within the Mobile Wallet & FinTech Applications space. The role involves ensuring platform uptime and service availability while attending to customer trouble tickets escalated from front-end teams within established SLAs.
Duties, Roles and Responsibilities
- Monitor IT FinTech Applications uptime & performance through monitoring tools, alerts, dashboards etc.
- Analyze and resolve FinTech application related issues which have been escalated from bank level 2 support team during operations and maintain proper documentation/logs for resolution provided.
- Coordinate with FinTech Application vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
- Own all FinTech Application related calls, problems and incidents assigned in the BT Service desk system to carry out problem investigation and analysis, follow up with the respective teams and update the status with issue resolution and follow ups for closure.
- Plan, coordinate and implement security measures to safeguard the Bank's FinTech applications platform against accidental or unauthorized access or modification to the system.
- Manage, configure, and optimize FinTech applications' integration with internal and external applications.
- Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the Business Technology team to develop detailed technical requirements and resulting specifications.
- Any other duties duly assigned from time to time by the line manager.
- Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.
- Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
- Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
- Innovation: Embrace creativity and forward-thinking, continually seek new solutions to enhance customer experience and drive business growth.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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