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About the Organisation
WIOCC is Africa’s leading provider of converged open-access digital infrastructure, delivering reliable connectivity and technical services across the continent and internationally. Through its subsidiaries, including Open Access Technical Services (OATS) and Open Access Data Centres (OADC), WIOCC provides robust, scalable, and customer-focused solutions, supporting carriers, content providers, cloud operators, and enterprises.
Field Engineer job at WIOCC Group (including Open Access Technical Services – OATS) | Apply Now
Nairobi, Kenya
Are you looking for Engineering jobs in Kenya 2025 today? then you might be interested in Field Engineer job at WIOCC Group (including Open Access Technical Services – OATS)
Full Time
Deadline:
30 Sept 2025
Job Title
Field Engineer job at WIOCC Group (including Open Access Technical Services – OATS)
WIOCC Group (including Open Access Technical Services – OATS)
Job Description
Reporting to the Regional Operations Manager (South Africa), the Field Engineer will be responsible for delivering field support across WIOCC operations. This includes proactive monitoring, testing, commissioning, and integration of network and facility equipment. The role also involves working with contractors and vendors, maintaining accurate records and inventories, supporting client meetings, and providing technical assistance for shareholder consultancy and sales. The engineer will support incident and problem resolution, participate in projects as directed, and ensure adherence to company policies and procedures. Frequent travel, including across Africa, the EU, and the UK, may be required.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
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How to Apply
Provide 24/7 on-call field assistance, including nights, weekends, and public holidays.
Proactively monitor equipment and facilities.
Install, test, commission, and integrate network systems.
Perform cross connects, patching (copper and fibre), and related tasks.
Maintain accurate records, inventories, and spare parts management.
Handle equipment receipt, bench testing, storage, and RMA returns.
Support incident and problem resolution as directed by NOC/TAC/NMC/GCC.
Assist in managing contractors and vendors.
Support service managers in client and supplier meetings.
Provide shareholder consultancy and sales support where required.
Contribute to network quality and performance management.
Prepare ad hoc technical reports as required.
Support projects and other departments as directed by the Programme Manager.
Drive company vehicles and travel domestically and internationally as needed.
Assist Sales and OADC teams with technical operations support.
Ensure compliance with company policies and procedures.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications
Diploma in Telecommunications.
Valid full driver’s license.
English proficiency (spoken and written).
Technical certifications (e.g., CCNA) or equivalent field experience (desirable).
Experience & Skills
Strong communication and interpersonal skills.
Ability to follow instructions and work collaboratively.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).
Ability to manage multiple priorities in fast-paced environments.
Experience with tools and test equipment (OLT, OTDR, OSA, Ethernet/OTN testers, splice machines).
Attributes
Client-focused with high ethical standards.
Integrity, honesty, and reliability.
Passionate, flexible, and collaborative.
Strong attention to detail and personal excellence.
Punctual, dependable, and eager to learn from others and through self-study.
