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Field Collections Supervisor job at MOGO Uganda | Apply Now
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Field Collections Supervisor job at MOGO Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Kampala, Uganda
Full Time
Job Title
Field Collections Supervisor job at MOGO Uganda
MOGO Uganda
Job Description
Job Title: Field Collections Supervisor
Location: MOGO Uganda Head Offices, Uganda
Department: Customer Experience
Reports To: Soft Phone Collections Manager
Application Deadline: 8th August 2025
Apply via: careers@mogo.co.ug
Position Summary
MOGO Uganda is seeking a proactive and results-oriented Field Collections Supervisor to lead a team of Field Collection Officers. The role focuses on driving recovery efforts for overdue accounts while ensuring compliance with company policies and maintaining a high level of customer service. This supervisory position demands strong leadership, performance management, and field-based loan recovery expertise.
The role requires 75% office-based work and 25% field engagement across assigned regions.
Duties, Roles and Responsibilities
1. Team Leadership & Performance Management
Supervise, coach, and support Field Collection Officers to achieve daily, weekly, and monthly collection targets.
Allocate leads and monitor the performance of field agents across assigned territories.
Conduct regular staff performance evaluations and facilitate on-the-job training and mentoring.
2. Loan Recovery Operations
Oversee follow-up activities for overdue loans and ensure timely and effective recovery by the team.
Assist in resolving escalated or complex default cases.
Review repayment plans and field reports for accuracy, completeness, and policy compliance.
3. Reporting & Data Analysis
Prepare and submit daily, weekly, and monthly reports on field collection performance.
Monitor KPIs and identify gaps or inefficiencies within the recovery process.
Analyze delinquency trends and suggest actionable strategies to improve field recovery rates.
4. Stakeholder Engagement
Coordinate with internal departments (e.g., Credit, Legal, Customer Service) to manage escalations and recovery processes.
Collaborate with guarantors, community leaders, and local authorities to support recovery efforts.
Address and resolve customer complaints with professionalism and empathy.
5. Compliance & Risk Management
Ensure the collections team adheres to internal policies and regulatory standards.
Promote ethical and respectful practices during all recovery activities.
Identify and report fraud, misconduct, or irregularities for timely investigation.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
At least 3 years of experience in loan collections or credit recovery, with 1+ years in a supervisory role.
Field-based experience within microfinance, financial services, or asset finance is strongly preferred.
Skills & Competencies
Proven leadership and team management skills.
Excellent communication, negotiation, and interpersonal abilities.
Strong analytical and problem-solving capabilities.
Proficiency in Microsoft Office and loan management systems.
Ability to manage pressure, multitask, and meet strict deadlines.
High integrity and commitment to ethical recovery practices.
Why Join MOGO Uganda?
At MOGO, we’re not just offering jobs—we’re building careers around innovation, impact, and opportunity. Join a team that values high performance, transparency, and making financial services accessible to all.
How to Apply
To Apply: Send your CV and cover letter to careers@mogo.co.ug before 8th August 2025.
Subject Line: Application – Field Collections Supervisor
