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Field Collections Officer job at MOGO Uganda | Apply Now
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Field Collections Officer job at MOGO Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Gulu, Uganda
Full Time
Job Title
Field Collections Officer job at MOGO Uganda
MOGO Uganda
Job Description
Job Title: Field Collections Officer
Organisation: MOGO Uganda
Duty Station: Gulu, Uganda
Job Summary:
The Collections Field Officer will be responsible for timely and effective recovery of overdue payments through field visits, follow-ups and repossession from delinquent accounts while maintaining professional relationships and upholding Mogo’s values and customer experience standards.
Duties, Roles and Responsibilities
Follow up on Overdue accounts through physical visits and calls while maintaining professionalism and empathy during customer interactions.
Assess clients’ ability and willingness to repay, negotiate repayment plans while emphasizing collections of overdue payments.
Ensure daily collection targets are met. Share daily collection report with line supervisor
Investigate customer complaints or claims regarding payment.
Tag accounts accurately in the system (e.g., promises to pay, unreachable, stolen cases).
Work with local authorities, community leaders, or guarantors to trace customers who have absconded.
Handle customer queries, complaints, and escalate unresolved issues.
Adhere to internal collection policies and regulatory frameworks.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Diploma in any field
Minimum of 1-2 years of fieldwork experience in credit collection or debt recovery. Experience in microfinance or financial services is an added advantage.
Skills and competencies:
Excellent negotiation and interpersonal skills.
Excellent investigation skills
Strong communication skills (verbal and written).
High level of integrity and honesty.
Ability to work under pressure and meet deadlines.
Familiarity with local areas and terrain.
Able to multi-task and prioritize work effectively Basic computer literacy (MS Office)
Available to work on weekends & public holidays
How to Apply
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Field Collections Officer – Gulu”
Deadline: 17th November 2025
