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Maintenance & Repairs:

• Perform routine inspections, service, repair, and maintenance on electric two-wheelers, ensuring all work is conducted timely and in accordance with OEM service manuals and technical requirements.
• Diagnose mechanical and electrical issues using diagnostic tools and tests on both the bike and the battery.
• Educate riders on best riding and maintenance practices such as battery optimization, tire pressures, and identifying early signs of electrical problems.
• Advise the project manager if additional work is needed or if recommended work is unnecessary, helping to optimize workflows and cost efficiencies.
• Ensure the vehicle is clean when handed back after service.

Field Bike Rescue:

• Respond quickly to emergency calls from riders, performing basic troubleshooting and repairs at the breakdown location and/or transporting the bike to a service station for more in-depth repairs.
• Maintain a log of field repairs and breakdowns to track common issues and improve fleet reliability.

Documentation and Reporting:

• Maintain accurate job cards and records of repairs, services performed, and parts used for each bike.
• Report recurring issues to the Project Manager for further investigation and long-term solutions, such as warranty claims to the OEM.
• Assist in developing repair and maintenance protocols to improve efficiency and reduce downtime.
• Work with the admin on parts cataloging and inventory management.
• Attend to requests from the OEM, such as issues or information required.
• Create a work schedule based on the tickets received.

Customer Interaction and Support:

• Interact with riders professionally and supportively, explaining repairs and providing tips for bike maintenance.
• Educate riders on the safe handling of electric motorcycles and how to avoid common issues.
• Provide customer support by answering basic technical questions from riders and addressing their concerns about bike performance.
• Data collection as guided by the project manager

Other Responsibilities:

• Charging Network Support: Assist with the charging network during building and construction, feasibility studies, home visits, charger service, and maintenance as needed.
• Supervising: Supervise the work of apprentices assigned to the Technician.

Your duties may include any other tasks assigned by your supervisor.