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Job Summary

Job Title:
Engineer – IN VAS Operations
Employer:
MTN Uganda
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Information Technology
Number of Positions:
1
Deadline:
Monday, 8 September 2025

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Engineer – IN VAS Operations job at MTN Uganda | Apply Now

Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Engineer – IN VAS Operations job at MTN Uganda

About the Organisation

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.

With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.

MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

Kampala, Uganda

Full Time

Deadline: 

8 Sept 2025

Job Title

Engineer – IN VAS Operations job at MTN Uganda

MTN Uganda

Job Description

Job Title: Engineer – IN VAS Operations

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

Job Summary: 

Support the operation and maintenance of the Charging system nodes, CIS and VAS nodes to ensure a fault free operation and maximum Service availability and Quality through regular proactive maintenance tasks and close Network and Systems monitoring.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Duties, Roles and Responsibilities

  • Support the operation of Class-A platforms including Charging System, CIS and Messaging (USSD and SMS)

  • Second Line escalation point for faults on the IN, CIS and VAS Nodes.

  • Support upgrades on the CIS, Charging system and Value Added Service Platforms and ensure System documentation resulting from upgrades.

  • Initiate Customer Service Requests with vendors in regard to faults on CIS, Charging system VAS Platforms and follow up to resolution

  • Ensure daily and weekly backups run successfully

  • Closure of tickets and requests in Service Now

  • Maintain and improve inhouse system monitoring tools.

  • Provide Technical Expertise on CIS, IN and VAS in regard to Risk Management and Revenue Assurance as well as attend to Audit items raised by Internal and External Auditors.

  • Ensure CIS, IN and VAS Node Uptime and proper system functionality to support key products and services such as Mobile Money, Voice and Data Bundles, Mobile Banking…..etc


Key Performance Areas

  • Charging System, CIS and Value Added Service Infrastructure Availability at 99.99%.

  • Timely Resolution of Faults on the CS, CIS and VAS systems

  • Daily System Backup success rate of 100%

  • In-house tool enhancements (At least one per quarter)

Engineer – IN VAS Operations job at MTN Uganda

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Bachelor’s Degree in IT, Electrical, Electronic or Telecom Engineering or related discipline.

Work Experience

  • Minimum of 2 years’ Experience

  • Experience in Unix/ Linux System administration, scripting and database administration.

  • Exposure to GSM Network management processes, procedures and activities.

  • Experience working with Charging systems, SMSC and USSD Technology.

Competencies

  • Quick and gives attention to details

  • Good communicator with great interpersonal skills

  • Must be a team player with a good team spirit and willingness to learn

  • Must be willing to work long hours when called upon, and with a CAN-DO attitude

  • Ability to work unsupervised

  • Ability to do shift work

How to Apply

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.


Deadline: 8th September 2025

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