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Engineer – IN VAS Operations job at MTN Uganda | Apply Now
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Engineer – IN VAS Operations job at MTN Uganda
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Kampala, Uganda
Full Time
Job Title
Engineer – IN VAS Operations job at MTN Uganda
MTN Uganda
Job Description
Job Title: Engineer – IN VAS Operations
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Job Summary:
Support the operation and maintenance of the Charging system nodes, CIS and VAS nodes to ensure a fault free operation and maximum Service availability and Quality through regular proactive maintenance tasks and close Network and Systems monitoring.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Duties, Roles and Responsibilities
Support the operation of Class-A platforms including Charging System, CIS and Messaging (USSD and SMS)
Second Line escalation point for faults on the IN, CIS and VAS Nodes.
Support upgrades on the CIS, Charging system and Value Added Service Platforms and ensure System documentation resulting from upgrades.
Initiate Customer Service Requests with vendors in regard to faults on CIS, Charging system VAS Platforms and follow up to resolution
Ensure daily and weekly backups run successfully
Closure of tickets and requests in Service Now
Maintain and improve inhouse system monitoring tools.
Provide Technical Expertise on CIS, IN and VAS in regard to Risk Management and Revenue Assurance as well as attend to Audit items raised by Internal and External Auditors.
Ensure CIS, IN and VAS Node Uptime and proper system functionality to support key products and services such as Mobile Money, Voice and Data Bundles, Mobile Banking…..etc
Key Performance Areas
Charging System, CIS and Value Added Service Infrastructure Availability at 99.99%.
Timely Resolution of Faults on the CS, CIS and VAS systems
Daily System Backup success rate of 100%
In-house tool enhancements (At least one per quarter)
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s Degree in IT, Electrical, Electronic or Telecom Engineering or related discipline.
Work Experience
Minimum of 2 years’ Experience
Experience in Unix/ Linux System administration, scripting and database administration.
Exposure to GSM Network management processes, procedures and activities.
Experience working with Charging systems, SMSC and USSD Technology.
Competencies
Quick and gives attention to details
Good communicator with great interpersonal skills
Must be a team player with a good team spirit and willingness to learn
Must be willing to work long hours when called upon, and with a CAN-DO attitude
Ability to work unsupervised
Ability to do shift work
How to Apply
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.
Deadline: 8th September 2025
