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About the Organisation
Africa Merchant Assurance Company (AMACO) is a dynamic and well-established general insurance company serving the Kenyan market. With a strong focus on innovation and customer satisfaction, AMACO delivers reliable insurance solutions and exceptional customer experiences. As a forward-thinking organization, the company is committed to continuous growth, digital transformation, and strengthening its competitive edge within the insurance industry.
Digital, Brand & Customer Experience Manager (Re-advertised) job at Africa Merchant Assurance Company (AMACO) | Apply Now
Nairobi, Kenya
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Digital, Brand & Customer Experience Manager (Re-advertised) job at Africa Merchant Assurance Company (AMACO)
Full Time
Deadline:
7 Sept 2025
Job Title
Digital, Brand & Customer Experience Manager (Re-advertised) job at Africa Merchant Assurance Company (AMACO)
Africa Merchant Assurance Company (AMACO)
Job Description
This senior management role is responsible for designing and executing digital marketing strategies, managing brand identity and communication, and overseeing customer engagement initiatives across all platforms. The position involves leading high-performing teams, driving customer acquisition and retention, ensuring compliance with regulatory standards, and monitoring performance to improve service delivery. The successful candidate will play a key role in enhancing brand equity, driving loyalty, and positioning AMACO as a leader in the insurance sector.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Develop and implement customer experience strategies aligned with corporate objectives.
Contribute to the development of corporate strategies, annual plans, budgets, and performance monitoring.
Lead, mentor, and manage digital marketing and customer experience teams.
Drive customer acquisition and retention strategies in collaboration with Sales and Marketing.
Oversee customer engagement initiatives, ensuring timely handling of inquiries and complaints.
Design and execute digital marketing strategies including website, email, blogs, and social media.
Oversee brand positioning, marketing campaigns, and public relations.
Ensure consistency in brand messaging across all channels.
Track and analyze KPIs for digital and customer experience initiatives.
Generate insights and reports for decision-making and continuous improvement.
Ensure compliance with data protection and marketing regulations.
Stay up to date with emerging digital trends and technologies.
Support budget preparation and execution, ensuring operational efficiency.
Implement accountability structures and risk control measures.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Develop and implement customer experience strategies aligned with corporate objectives.
Contribute to the development of corporate strategies, annual plans, budgets, and performance monitoring.
Lead, mentor, and manage digital marketing and customer experience teams.
Drive customer acquisition and retention strategies in collaboration with Sales and Marketing.
Oversee customer engagement initiatives, ensuring timely handling of inquiries and complaints.
Design and execute digital marketing strategies including website, email, blogs, and social media.
Oversee brand positioning, marketing campaigns, and public relations.
Ensure consistency in brand messaging across all channels.
Track and analyze KPIs for digital and customer experience initiatives.
Generate insights and reports for decision-making and continuous improvement.
Ensure compliance with data protection and marketing regulations.
Stay up to date with emerging digital trends and technologies.
Support budget preparation and execution, ensuring operational efficiency.
Implement accountability structures and risk control measures.
