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Managerial Responsibilities:

• N/A

Functional Responsibilities:

Interacting with the Customers/Agents

• Analysing the agent’s sales history and the reason behind it by regularly calling up the agents and/or gathering information through the MO&Rs.
• Contribute directly to the sales by explaining WASSHA’s policies to the agent/customer and convincing the agent for higher sales.
• Explain the company’s values and policies to improve agent/customer understanding Receive incoming calls from agents/customers and troubleshooting to solve any customer related issues.
• Report information gathered from customers to immediate supervisor and sometimes the management and follow up to ensure and take responsibility that the reported queries are resolved.

Supporting Marketing Officers and Representatives

• Supporting Marketing Officers and Representatives (MO&R) working in the field by responding to any queries they have.
• Checking task completion status of MO&Rs assigned and notifying them of their progress and constantly remind them of any required actions so as to successfully complete the daily assigned tasks.
• Following through with the MO&R until their day ends, on other specific supporting tasks defined in the CSO Manual.

Others

• Navigating through systems such as the WASSHA’s Sales Dashboard, google maps, MO&R task management tools in order to: update agent’s sales history, issue commissions to agents, monitor the MO&R’s progress.