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Tricsoft Technologies Ltd is a leading technology company in Uganda providing innovative software solutions, mobile applications, systems integration, and ICT consultancy services to businesses and organisations across Uganda and beyond.
Full-time
Customer Support & Front Desk Officer Job at Tricsoft Technologies Ltd
Tricsoft Technologies Ltd
Job Description
Tricsoft Technologies Ltd is looking for a highly organised, professional, and customer-focused individual to join its team as a Customer Support & Front Desk Officer. The role serves as the primary interface between the company and its clients, ensuring excellent customer experience and smooth front desk operations.
Duties, Roles and Responsibilities
- Serve as the first point of contact for clients and visitors at Tricsoft Technologies Ltd.
- Receive and respond to customer inquiries through phone calls, email, WhatsApp, and social media platforms.
- Provide support and guidance to users of the company's software products.
- Follow up on client concerns and ensure timely resolution of issues.
- Schedule meetings and maintain accurate office records.
- Coordinate communication between clients and technical teams.
- Assist with customer onboarding and product demonstrations when required.
- Maintain a professional and welcoming office environment at all times.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should submit their application letter, CV, and academic documents to: careers@tricsoft.com
Indicate "Customer Support & Front Desk Officer Application" in the subject line.
Only shortlisted candidates will be contacted.
Deadline: 30 June 2026
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