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About the Organisation
Customer Support & Experience Personnel job at Kanzu Code | Apply Now
Kampala, Uganda
Kanzu Code is a leading software development company dedicated to delivering innovative and high-quality digital solutions that drive business transformation across industries. With a mission to empower organizations by creating tailored, user-centric software, Kanzu Code has built a strong reputation for its expertise in developing scalable web and mobile applications that streamline operations and enhance user experience.
Known for fostering a dynamic and collaborative work culture, the company values creativity, professional growth, and work-life balance, offering employees opportunities for development in an inclusive environment. Over the years, Kanzu Code has evolved from a small tech startup into a recognized leader in the software development sector, leveraging modern technologies and agile methodologies to meet the ever-changing needs of its clients.
Its business model centers on providing customized software solutions while prioritizing customer satisfaction and operational efficiency. With a growing presence in Uganda and expanding influence across Africa, Kanzu Code is committed to its core values of innovation, integrity, excellence, and teamwork. The company also prioritizes corporate social responsibility, supporting initiatives that promote education, digital literacy, and community empowerment. For more information, visit www.kanzucode.com.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Support & Experience Personnel job at Kanzu Code
Full Time
Deadline:
22 Oct 2025
Job Title
Customer Support & Experience Personnel job at Kanzu Code
Kanzu Code
Job Description
Job Title: Customer Support & Experience Personnel
Organisation: Kanzu Code
Duty Station: Kampala, Uganda
Job Summary: Responsible for providing customer support across multiple channels. The role is a combination of direct customer service, merchant support, and technical administrative assistance.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should send their CVs to hr@kanzucode.com
Deadline: 22nd October 2025
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Customer Onboarding & Training
Customer Support & Issue Resolution
Customer Relationship Management
Proactive Customer Engagement
Data Analysis & Performance Tracking
Documentation & Process Improvement
Strong problem-solving and communication skills.
Excellent organizational skills to prioritize multiple customer queries and meet response deadlines.
Basic understanding of financial and technology terms is a plus.
Ability to use and troubleshoot basic software tools or apps.
Commitment to providing a positive customer experience and exceeding expectations.

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