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About the Organisation
Simba Innovative Limited, the parent company of Electrify Africa, is a Ugandan technology leader specializing in sustainable energy solutions, electric mobility, and AI-driven platforms. With a mission to empower communities, Simba Innovative continues to drive Africa’s transformation through innovation and inclusivity.
Customer Support & Dispatch Coordinator job at Simba Innovative | Apply Now
Ntinda, Kampala, Uganda
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Support & Dispatch Coordinator job at Simba Innovative
Full Time
Deadline:
15 May 2025
Job Title
Customer Support & Dispatch Coordinator job at Simba Innovative
Simba Innovative
Job Description
Job Title: Customer Support & Dispatch Coordinator
Organisation: Simba Innovative
Duty Station: Ntinda, Kampala, Uganda
Are you calm under pressure and passionate about customer satisfaction? Delivery App is looking for a Support & Dispatch Coordinator to ensure smooth order processing and happy customers.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidate should send their updated CVs via Email to: info@simbainnovative.com
Deadline: 15th May 2025
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Monitor orders in real-time, dispatch deliveries, and communicate with riders.
Respond to customer queries, complaints, and order issues via chat or phone.
Escalate problems quickly and ensure fast resolution.
Keep track of SLAs and ensure operational targets are met.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Experience in customer service or dispatch is a big plus.
Good typing and communication skills.
Organized, responsive, and a problem-solver.
