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Customer Support & Dispatch Coordinator job at Simba Innovative | Apply Now
Ntinda, Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Support & Dispatch Coordinator job at Simba Innovative
About the Organisation
Simba Innovative Limited, the parent company of Electrify Africa, is a Ugandan technology leader specializing in sustainable energy solutions, electric mobility, and AI-driven platforms. With a mission to empower communities, Simba Innovative continues to drive Africa’s transformation through innovation and inclusivity.
Job Title
Customer Support & Dispatch Coordinator job at Simba Innovative
Simba Innovative
Job Description
Job Title: Customer Support & Dispatch Coordinator
Organisation: Simba Innovative
Duty Station: Ntinda, Kampala, Uganda
Are you calm under pressure and passionate about customer satisfaction? Delivery App is looking for a Support & Dispatch Coordinator to ensure smooth order processing and happy customers.
Duties, Roles and Responsibilities
Monitor orders in real-time, dispatch deliveries, and communicate with riders.
Respond to customer queries, complaints, and order issues via chat or phone.
Escalate problems quickly and ensure fast resolution.
Keep track of SLAs and ensure operational targets are met.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Experience in customer service or dispatch is a big plus.
Good typing and communication skills.
Organized, responsive, and a problem-solver.
How to Apply
All candidate should send their updated CVs via Email to: info@simbainnovative.com
Deadline: 15th May 2025
