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Job Summary

Job Title:
Customer Solutions Engineer
Employer:
MTN Uganda
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Information Technology
Number of Positions:
1
Deadline:
Friday, 6 June 2025

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Customer Solutions Engineer job at MTN Uganda | Apply Now

Kampala, Uganda

Full Time

Are you looking for systems engineering jobs in Uganda 2025 today? then you might be interested in Customer Solutions Engineer job at MTN Uganda

Deadline: 

6 Jun 2025

About the Organisation

MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.

With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.

MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

Job Title

Customer Solutions Engineer job at MTN Uganda

MTN Uganda

Job Description

Job Title: Customer Solutions Engineer

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Manager – Technology Solutions

The Customer Solutions Engineer is responsible for ensuring the successful delivery, activation, and support of customer solutions. The role combines technical deployment, customer onboarding, and support to deliver a seamless customer experience and reduce churn.

Duties, Roles and Responsibilities

  • Provide technical onboarding, including service overview, escalation processes, and operational guidelines to new and existing wholesale customers.

  • Coordinate installation, provisioning, and activation of wholesale services such as fiber connectivity, IP Transit, leased capacity, dark fiber, and colocation.

  • Ensure that services are delivered in line with customer requirements, technical specifications, and agreed service-level agreements (SLAs).

  • Act as the primary technical contact for wholesale customers during the onboarding and post-sales support

  • Document installation, activation, and support activities accurately in internal systems.

  • Track delivery and SLA KPIs, including installation lead times, resolution times, and customer feedback.

  • Coordinate closely with the NOC, Network team, and Field Teams to escalate and resolve issues efficiently.

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SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Bachelor’s degree in a technical discipline or equivalent education, training and/or experience.


Work Experience

  • 3+ years experience in a technical service delivery, support engineering, or systems engineering role.

  • Strong technical background in data Technologies MPLS/VPLS, Ethernet and IP

  • Excellent problem-solving skills and attention to detail.

  • Good communication skills able to engage both technical teams and customers.

  • Ability to prioritize and handle multiple projects/customers simultaneously.

  • Strong ownership mentality


Skills / physical competencies:

  • Appreciates team work fundamentals

  • Highly developed analytical thinking

  • Good Interpersonal skills, ability to listen and observe

  • Good written and verbal communication skills

  • Flexibility and ability to handle stress

  • Good planning and organization skills

  • Ability to work under minimum supervision.

  • Possess honesty & Integrity fundamentals as a minimum


NB: Female applicants are strongly encouraged to apply. In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

How to Apply

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.


Deadline: 6th June 2025

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