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Job Summary

Job Title:
Customer Solutions Engineer
Employer:
MTN Uganda
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Information Technology Jobs
Number of Positions:
Deadline:
Tuesday, 28 April 2026

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MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion. With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population. MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.

Full-time

Deadline: 

28 Apr 2026

Customer Solutions Engineer Job at MTN Uganda

MTN Uganda

Job Description

MTN Uganda is seeking a dedicated Customer Solutions Engineer to manage technical onboarding and service delivery for wholesale customers. The role involves coordinating the installation and activation of various services, including fiber connectivity and IP Transit, while ensuring compliance with service-level agreements. The successful candidate will act as the primary technical contact, bridging communication between customers and internal technical teams.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:
  • Provide technical onboarding, including service overview, escalation processes, and operational guidelines to new and existing wholesale customers.
  • Coordinate installation, provisioning, and activation of wholesale services such as fiber connectivity, IP Transit, leased capacity, dark fiber, and colocation.
  • Ensure that services are delivered in line with customer requirements, technical specifications, and agreed service-level agreements (SLAs).
  • Act as the primary technical contact for wholesale customers during the onboarding and post-sales support
  • Document installation, activation, and support activities accurately in internal systems.
  • Track delivery and SLA KPIs, including installation lead times, resolution times, and customer feedback.
  • Coordinate closely with the NOC, Network team, and Field Teams to escalate and resolve issues efficiently.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Customer Solutions Engineer Job at MTN Uganda

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