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Full-time
Customer Solutions Engineer Job at MTN Uganda
MTN Uganda
Job Description
MTN Uganda is seeking a dedicated Customer Solutions Engineer to manage technical onboarding and service delivery for wholesale customers. The role involves coordinating the installation and activation of various services, including fiber connectivity and IP Transit, while ensuring compliance with service-level agreements. The successful candidate will act as the primary technical contact, bridging communication between customers and internal technical teams.
Duties, Roles and Responsibilities
- Provide technical onboarding, including service overview, escalation processes, and operational guidelines to new and existing wholesale customers.
- Coordinate installation, provisioning, and activation of wholesale services such as fiber connectivity, IP Transit, leased capacity, dark fiber, and colocation.
- Ensure that services are delivered in line with customer requirements, technical specifications, and agreed service-level agreements (SLAs).
- Act as the primary technical contact for wholesale customers during the onboarding and post-sales support
- Document installation, activation, and support activities accurately in internal systems.
- Track delivery and SLA KPIs, including installation lead times, resolution times, and customer feedback.
- Coordinate closely with the NOC, Network team, and Field Teams to escalate and resolve issues efficiently.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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