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Full-time
Customer Service Officer – Airfreight – Apprenticeship Job at Africa Global Logistics (AGL)
Africa Global Logistics (AGL)
Job Description
Manages end-to-end airfreight file processing, including creation, documentation verification, and coordination of all operational stakeholders in line with SOPs. They ensure continuous tracking of shipments, timely client communication, and execution of key milestones from origin to delivery while maintaining system accuracy. Additionally, they monitor costs, margins and compliance, escalating issues and ensuring efficient, KPI-driven service delivery.
Duties, Roles and Responsibilities
- Manages end-to-end airfreight file processing, including creation, documentation verification, and coordination of all operational stakeholders in line with SOPs.
- They ensure continuous tracking of shipments, timely client communication, and execution of key milestones from origin to delivery while maintaining system accuracy.
- Additionally, they monitor costs, margins and compliance, escalating issues and ensuring efficient, KPI-driven service delivery.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://acareerbyagl.talent-soft.com/offre-de-emploi/emploi-customer-service-officer-airfreight-apprenticeship-m-f_9728.aspx
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