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Customer Service Executive – Social Media job at Sun King | Apply Now
Are you looking for Social media jobs in Uganda 2025 today? then you might be interested in Customer Service Executive – Social Media job at Sun King
About the Organisation
Sun King, formerly known as Greenlight Planet, is a leading provider of off-grid solar energy solutions, dedicated to delivering affordable and reliable electricity to the 1.8 billion people worldwide without dependable access to power.
Established in 2007 and headquartered in Nairobi, Kenya, Sun King has expanded its reach across 40 countries in Africa and Asia, positively impacting over 128 million users through its diverse range of solar products, including lanterns, home systems, and institutional solutions.
The company has been recognized for its innovative approach, securing significant investments such as a $70 million funding led by LeapFrog Investments in 2023 to further its mission. Sun King fosters a dynamic work culture that emphasizes innovation, collaboration, and a shared commitment to sustainable energy access, offering various job opportunities with competitive arrangements.
Its business model combines product sales with flexible financing options, including pay-as-you-go plans, ensuring affordability for diverse customer needs. Guided by core values of integrity, excellence, and social impact, Sun King actively engages in corporate social responsibility initiatives aimed at promoting environmental sustainability and economic development. For more information, visit their official website at www.sunking.com
Kampala, Uganda
Full Time
Job Title
Customer Service Executive – Social Media job at Sun King
Sun King
Job Description
Job Title: Customer Service Executive – Social Media
Location: Kampala, Uganda
Company: Sun King
Languages Required: English and Luganda (Required) + Any regional language from Western, Northern, Eastern, or Central Uganda (Preferred)
About the Role
As a Customer Service Executive – Social Media, you’ll be the voice of Sun King across our digital platforms. Your role will involve engaging with customers online, resolving inquiries with care, nurturing leads, and building strong brand loyalty through positive, impactful communication. This is a key position within our customer experience team, with a direct influence on customer satisfaction and sales performance.
Duties, Roles and Responsibilities
Customer Engagement & Support: Monitor and respond to customer inquiries, messages, and comments across platforms such as Facebook, Instagram, X (Twitter), TikTok, LinkedIn, and new/emerging channels. Deliver prompt, professional, and helpful responses that reflect Sun King’s brand values.
Lead Management & Conversion; Identify and engage potential customers via social media. Provide clear, informative guidance to help them understand products and move confidently through the purchase process.
Cross-Functional Collaboration: Work closely with sales and customer experience teams to escalate issues, transfer qualified leads, and ensure a seamless customer journey from first contact to post-sale support.
Brand Representation & Advocacy: Represent Sun King’s mission and commitment to sustainability and energy access in every interaction. Promote trust, confidence, and customer loyalty through positive engagement.
Documentation & Reporting: Maintain detailed records of customer interactions using CRM tools (e.g., Zendesk, Ameyo) and provide insights on trends, recurring concerns, and customer satisfaction.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
What We’re Looking For
Education: Bachelor’s degree or Higher National Diploma in Marketing, Communications, or a related field.
Experience: Minimum 1 year of experience in social media customer service, community management, or a similar role.
Skills & Attributes:
Strong written and verbal communication skills
Ability to handle multiple conversations and prioritize tasks effectively
Excellent interpersonal skills and customer-first attitude
Familiarity with digital tools and CRM systems (e.g., Zendesk, Ameyo)
Resilient and adaptable in a fast-paced, tech-driven environment
A team player with a collaborative mindset
Language Proficiency:
Required: English and Luganda
Preferred: Fluency in at least one local language from Western, Northern, Eastern, or Central Uganda
Why Join Sun King?
Work with a global, mission-driven company making a tangible impact
Be part of a passionate team driving innovation in clean energy
Gain exposure to cutting-edge digital tools and global best practices
Enjoy opportunities for professional growth and development
How to Apply
Interested candidates should apply by Clicking the APPLY Button Below or visit our careers page.
Deadline: Applications will be reviewed on a rolling basis — early submissions are encouraged.
