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Job Summary

Job Title:
Customer Care Executives
Employer:
Human Capital Business Solution (HCBS)
Location:
Bulindo,Jinja,kampala,Kyengera,Luweero,Nansana
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:
Tuesday, 28 July 2026

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​Human Capital Business Solutions (HCBS), founded in 2001 by Liezel Pheiffer Blignaut, is a boutique human resources consultancy specializing in strategic HR consulting, talent acquisition and management, and HR outsourcing services. The company is committed to creating high-performance cultures and developing leaders, offering customized solutions aligned with client-specific challenges and opportunities. HCBS operates with a team of expert consultants who bring extensive experience across various industries and regions, aiming to make a meaningful impact through their services. While the company maintains a relatively low profile, its reputation for delivering tailored HR solutions has led to positive testimonials from clients, particularly regarding their psychometric assessments and recruitment processes. HCBS fosters a work culture that emphasizes innovation, collaboration, and a commitment to excellence, providing employees with opportunities to engage in impactful projects and professional growth. The company offers various job opportunities, details of which are available on their official website. HCBS's business model focuses on delivering integrated HR solutions that drive organizational improvement and growth. Guided by core values of integrity, excellence, and client-centricity, HCBS actively engages in corporate social responsibility initiatives aimed at contributing positively to society. For more information, visit their official website at www.hcbsolutions.com.

Full-time

Deadline: 

28 Jul 2026

Customer Care Executives Job at Human Capital Business Solution (HCBS)

Human Capital Business Solution (HCBS)

Job Description

On behalf of Uganda Baati, HCBS is looking for competent and experienced Customer Care Executives to manage showroom sales and service across various locations in Uganda.

Duties, Roles and Responsibilities

  • Attend to and respond to incoming customer enquiries through phone or over the counter.
  • Convert potential prospects from walk-in customers to sales.
  • Receive sales orders, confirm payment status, and log for production and delivery.
  • Generate daily footfall/Sales reports for supervisors.
  • Receive, record, and forward customer complaints for corrective actions.
  • Organize product delivery and order fulfilment activities (pricing, timing, routes).
  • Address problems such as damages, shortages, and non-conformance.
  • Develop and manage the roof installers scheme (Fundi program).
  • Liaise with production and supply chain teams on material status to achieve OTIF.
  • Prepare loading slips and ensure all documentation is in order for invoicing and loading.
  • Ensure products are well displayed, clean, and properly arranged.
  • Conduct stock-taking and inventory control to ensure stock integrity.
  • Strict adherence to sales procedures and processes.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Customer Care Executives Job at Human Capital Business Solution (HCBS)

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