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Full-time
Customer Care Executives Job at Human Capital Business Solution (HCBS)
Human Capital Business Solution (HCBS)
Job Description
On behalf of Uganda Baati, HCBS is looking for competent and experienced Customer Care Executives to manage showroom sales and service across various locations in Uganda.
Duties, Roles and Responsibilities
- Attend to and respond to incoming customer enquiries through phone or over the counter.
- Convert potential prospects from walk-in customers to sales.
- Receive sales orders, confirm payment status, and log for production and delivery.
- Generate daily footfall/Sales reports for supervisors.
- Receive, record, and forward customer complaints for corrective actions.
- Organize product delivery and order fulfilment activities (pricing, timing, routes).
- Address problems such as damages, shortages, and non-conformance.
- Develop and manage the roof installers scheme (Fundi program).
- Liaise with production and supply chain teams on material status to achieve OTIF.
- Prepare loading slips and ensure all documentation is in order for invoicing and loading.
- Ensure products are well displayed, clean, and properly arranged.
- Conduct stock-taking and inventory control to ensure stock integrity.
- Strict adherence to sales procedures and processes.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Go to the "Jobs" tab
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