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Job Summary
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About the Organisation
MOGO Auto Limited is a fintech operating under Eleving Group (16 countries, 3 continents) that expands access to finance in Kenya—car, motorcycle, tuk-tuk, electric motorcycle financing, logbook loans, and vehicle financing. Since 2019, MOGO Kenya has financed 100,000+ vehicles for 50,000+ customers, offers 24-hour loan processing, flexible terms up to 60 months, and a collaborative, non-bureaucratic work culture.
Customer Care Agent (Branch) – Kisumu, Eldoret, Ruiru & Mombasa (Strictly Internal Hire) job at MOGO Auto Limited (part of Eleving Group) | Apply Now
Kisumu, Kenya
Are you looking for Administrative jobs in Kenya 2025 today? then you might be interested in Customer Care Agent (Branch) – Kisumu, Eldoret, Ruiru & Mombasa (Strictly Internal Hire) job at MOGO Auto Limited (part of Eleving Group)
Full Time
Deadline:
2 Oct 2025
Job Title
Customer Care Agent (Branch) – Kisumu, Eldoret, Ruiru & Mombasa (Strictly Internal Hire) job at MOGO Auto Limited (part of Eleving Group)
MOGO Auto Limited (part of Eleving Group)
Job Description
You will serve walk-in clients, log and track complaints/queries, generate loan statements and final balances, update client data in ERP, prepare simple reports, and research/resolve issues using applicable systems. You’ll escalate unresolved matters through Power App or route calls appropriately, maintain complete call logs, and conduct follow-ups to closure. The role also supports ad-hoc CX tasks (e.g., NPS measurements, customer surveys) and keeps a tight feedback loop with the CX team at HQ.
What we offer: friendly, dynamic environment; clear goals and transparency; bonuses/awards for great work; opportunities for training, feedback-driven growth, and potential conversion to permanent employment.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Serve branch clients professionally; address inquiries promptly.
Maintain a feedback loop with CX (HQ).
Log complaints/queries in the provided system and ensure full traceability.
Support ad-hoc CX assignments (NPS, surveys, etc.).
Generate loan statements and provide final balances on request.
Process account amendments and update client records in ERP.
Assist in preparing routine reports.
Research, identify, and resolve customer issues using applicable software.
Escalate unresolved issues via Power App or route calls appropriately; complete call logs.
Conduct call-backs/follow-ups to ensure resolution.
Perform any other related duties as assigned.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education: Bachelor’s or Diploma in Business, Marketing, Finance, or related field.
Experience: Proven background in customer care/client-facing roles.
Skills: Fast and efficient handling of customer needs; proficient computer skills; quick learner adaptable to changing processes/systems; strong customer experience and relationship management; excellent phone and email etiquette.
Mobility: Willingness to be stationed at Kisumu/Eldoret/Mombasa/Ruiru.
