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Customer Assistants/Till operators job at CVPeople Tanzania | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in customer Assistants/Till operators job at CVPeople Tanzania

Kampala, Uganda

Full-time

Deadline: 

26 Jul 2024

CVPeople Tanzania is a leading human capital solutions provider dedicated to transforming the recruitment and HR landscape through innovative, client-focused services that connect top talent with reputable employers. With a mission to empower organizations and professionals by delivering exceptional recruitment, executive search, and HR consultancy services, the company has earned a strong reputation for reliability, efficiency, and industry expertise across East Africa. Known for its vibrant and inclusive work culture, CVPeople Tanzania offers employees a collaborative environment, growth opportunities, and flexible work arrangements that support both personal and professional development.

Since its establishment, the company has evolved into a trusted partner for businesses of all sizes, driven by a tech-enabled business model that leverages data, AI, and digital tools to enhance talent acquisition and workforce management. Serving a wide range of industries with a growing database of candidates and clients, the company operates with core values of integrity, excellence, innovation, and customer commitment. Its corporate social responsibility efforts include youth mentorship, employability training, and initiatives that support inclusive economic growth. To learn more about their services and opportunities, visit www.cvpeople.co.tz.

Customer Assistants/Till operators job at CVPeople Tanzania

CVPeople Tanzania

To deliver exceptional customer service by ensuring on the floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.

Processes till transactions effectively (Cross Selling & Service)

  • Processes till transactions efficiently and effectively in line with till policies and procedures e.g. checks scanned price against SKU ticket and or product price, packs merchandise, process payment types

  • Scans and packs efficiently at till points and check all payments for irregularities

  • Informs customer when there is a problem regarding payment being rejected, in a polite and helpful manner

  • Understand and promote the Loyalty card where applicable

  • Understand and promote the different methods of payment or transactions


Demonstrates customer service (Customer)

  • Greet, smile and acknowledge customers

  • Display a friendly and helpful attitude when interacting with customers

  • Identify customer needs in order to provide optimal service

  • Attend to customers quickly and effectively

  • Takes responsibility for serving the customer and finding solutions to the customer’s queries

  • Handle customer questions and queries effectively

  • Deal with customer complaints, requests, and queries quickly and efficiently

  • Approach all customers and offer assistance in the department.


Applying Selling Skills (Cross Selling & Service)

  • Meets customers’ needs and expectations by listening to and advising customers

  • Offer alternatives if merchandise not available and or sizes not available

  • Achievement of sales and unit targets


Demonstrates product knowledge and standards (Knowledge)

  • Implement gridding and rack alignment in accordance with store guide.

  • Know what new lines and promotions have come into their department.

  • Know what special events are happening in store

  • Advise customers according to their lifestyle and segmentation and identify location of products in their department and where in the stockroom

  • Able to measure customers correctly

  • Complete the fitting room disc control register


Adheres to shop keeping disciplines (Presentation)

  • Ensures the store readiness for trade

  • Maintain hygienic, safe and clean sales floor, till points, fitting rooms and back areas

  • Ensures there are sufficient consumables throughout the day.

  • Support the implementation of loss and control measures.

  • Fitting rooms - Ensure all stock is returned to the shop floor on correct hangers, hung in the right way and sizes


Minimize Shrinkage (Knowledge)

  • Effective management of stock losses

  • Ensure buddy systems are in place in your area

  • Reporting acts of dishonesty related to shrinkage and fraud to your line manager

  • Awareness & report suspicious individuals in your area to security or management

  • Understands and apply all red flag processes and policies and procedures

  • Ensure correct pricing of merchandise

  • Identify and manage shrinkage hotspots in their departments

  • Ensure strict controls in place at fitting room area


Demonstrates personal leadership (Leadership)

  • Demonstrates self-discipline with regards to attendance, dress code, hygiene and timekeeping

  • Attends/is informed of the game plan/team meeting to know the days focus

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  • Minimum qualification is Diploma level from any recognized institution.


Experience Required

  • Knowledge and experience in the Retail or Fast Moving Consumer Goods industry, specifically at the Till area, stockroom or receiving environment is advantageous.

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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