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Customer Relationship Management

• Manage and maintain relationships with existing and potential customers.
• Respond to customer inquiries and provide timely solutions.
• Gather customer feedback to improve services and products.

Sales & Tele-Sales

• Conduct tele-sales calls to generate leads and close sales.
• Identify opportunities to upsell and cross-sell products.
• Meet individual and team sales targets.

Reporting & Administration

• Maintain accurate records of customer interactions in the CRM system.
• Prepare regular reports on sales activities, customer feedback, and performance.
• Support management with customer insights to improve business processes.

Professional Conduct & Teamwork

• Work collaboratively with sales, marketing, and operations teams.
• Ensure a professional, customer-centric approach in all interactions.
• Handle multiple tasks efficiently and work under pressure when required.