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Job Summary

Job Title:
Credit Officer (100 Jobs)
Employer:
SimplePay Capital Ltd
Location:
Rest of Uganda
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
1
Deadline:
Friday, 27 February 2026

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The plan was simple: Make lending human again to devise a system that was conducive to the Kenyan market and impactful rather than just financial. From our first loan disbursed in January 2021, we are now impacting Kenyans with 80 branches scattered around Kenya and Uganda in just 18 months, SimplePay is here to bring back the old-school way. We sought to eradicate the risk of technical errors and defaults given our target clientele and focus specifically on airtight systems with a human touch. Every collector, lender and branch manager cultivates a personal relationship with the borrower and becomes an integral part of his or her journey. A source of support and guidance they strive to sustainably grow into their full potential. to grow into their full potential. A direct result – employment. We take pride in financially supporting promising individuals and small, enterprising businesses to grow which fuels economic growth and employment. Our organization is a proud team of 590, as an organization, we are now a proud team of over 300 members. It is through our adaptable culture of dedication, understanding and flexibility that really allows our customers to continue to expand with SimplePay.

Full-time

Deadline: 

27 Feb 2026

Credit Officer (100 Jobs) Job at SimplePay Capital Ltd

SimplePay Capital Ltd

Job Description

SimplePay Capital is looking for motivated and goal-oriented individuals to join our team as Credit Officers to work as a loans officer or collections officer. In these roles, you will play an integral part in managing and expanding the loan portfolio, providing excellent customer service, and ensuring customer retention in line with company standards.

Duties, Roles and Responsibilities

  • Loan Repayment Monitoring: Track loan repayment schedules to ensure payments are made on time and in full.
  • Repayment Follow-Up: Proactively contact clients regarding upcoming or missed payments and negotiate repayment plans to avoid defaults.
  • Customer Relations: Maintain positive relationships with clients during the collections process, ensuring resolutions are amicable and non-intrusive.
  • Debt Recovery: Manage the recovery of overdue loans, identify accounts at risk of default, and take appropriate actions to mitigate financial loss.
  • Collection Reporting: Maintain accurate records of collection efforts, including calls made, payment plans, and successful recoveries, and provide regular progress reports to management.
  • Fraud Detection & Prevention: Identify potential fraud risks or suspicious loan applications that may affect repayment of loan management.
  • Additional Duties: Assist with other tasks related to loan collections, risk management, and customer service as required by management.
  • Customer Acquisition & Retention: Attract new customers and cultivate strong relationships with existing clients to meet acquisition and retention targets.
  • Loan Application & Processing: Review, assess, and process loan applications to ensure all documentation is provided and meets company standards.
  • Loan Management: Disburse loans and monitor their progress, ensuring compliance with company policies. Maintain accurate records of all loan transactions.
  • Customer Support & Education: Provide clear, thorough information about loan options, repayment schedules, and terms to ensure customers fully understand their obligations.
  • KYC & Due Diligence: Conduct comprehensive Know-Your-Customer (KYC) checks to verify loan eligibility and ensure compliance with company guidelines and regulatory requirements and ensure clients undergoing collections are thoroughly vetted and their information is up-to-date.
  • Customer Relationship Management: Develop and maintain strong client relationships, ensuring a high level of satisfaction throughout the loan process.
  • Reporting & Record Keeping: Accurately document customer interactions, loan applications, and approvals, and generate regular operational reports.
  • Loan Disbursements: Ensure timely and accurate disbursement of loans, keeping clients informed about the status of their applications and loan accounts.
  • Additional Responsibilities: Perform other tasks as assigned by management related to loan issuance, monitoring, and customer care.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Send your updated CV via Email to hr.ug@simplepay.capital

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Credit Officer (100 Jobs) Job at SimplePay Capital Ltd

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