Customer Experience Champions (80 Positions)

Description (Public)

EV Assets Management Uganda Limited (EVAM) is seeking a Customer Experience Champion to support battery swapping operations for electric motorcycles at our swap stations. This is a hands-on, physical role (not a desk job) that involves battery handling and swapping to ensure riders receive fast, reliable service. You will also serve as the face of GOGO Electric, helping deliver a smooth and positive customer experience. Key responsibilities include managing charged batteries, performing battery swaps, and ensuring safe, efficient service at the station.

Multiple Locations: Ntinda, Kisaasi, Kyaliwajjala Kisoga, Mpatta, Mukono, Sonde Misindye, Seeta, Busiika, Kawempe, Matuga, Kawempe, Kyebando, Kawanda, Bombo, Luweero, Wobulenzi, Ndejje, Entebbe, Abayita Ababiri, Kawuku, Najjanankumbi, Zana, Salama, Konge Lukuli, Kabalagala, Kibuli, Kibiri, Kalagi, Busiika, Hoima, Masindi, Soroti, Mpigi, Nansana, Wakiso, Buyala, Nakasongola, Kapeeka, Nakaseke, Kikyuusa, Mbale, Tororo, Busia, Namayingo, Bugiri, Mayuge, Banda, Nakawa, Kisenyi, Mengo, Rubaga Rd, Nateete, Ndeeba, Kitebi, Makindye, Lumino, Mbarara, Bulanga, Bumwena, Masaka, Lugazi, Nkokonjeru, Nakawuka road, Kamengo, Mityana, Busunju, Bukomero, Semuto, Kakoge, Najja, Iganga, Jinja, Kapchorwa, Bukedea, Lukaya, Kiboga, Mubende.

Duties, Roles and Responsibilities

Swap Performance

Accurately execute battery swap transactions within the established service time standards, strictly following all operational procedures and guidelines.

Station Readiness & Health, Safety, and Environment (HSE)

Ensure the station operates in full compliance with health and safety protocols, guaranteeing that all battery handling, charging, and Customer service activities are conducted safely, protecting people, equipment, and property.

Attendance & Work Discipline

Maintain consistent attendance, arrive on time, and remain fully engaged throughout the assigned shift to support smooth station operations. Uphold high standards of professionalism, with no record of misconduct or negative customer feedback.

Professionalism

Exhibit a friendly, respectful, and professional demeanour at all times, representing EVAM’s commitment to delivering exceptional customer service.

Qualifications, Education and Competencies

Ideal candidate

Holds a minimum of a UACE or equivalent from a recognised institution.
A diploma or equivalent from a recognised institution is an added advantage.
Possesses strong customer service skills and is committed to representing the voice of the customer.
Proficient in the use of smartphones and mobile applications for work-related tasks.
Is honest, trustworthy, and displays a high level of integrity and professionalism.
Can work flexible hours, including weekends, evenings, and public holidays.
Is physically able to lift 25 kilograms over 40 times a day.
Thrives in a fast-paced environment.
Fluent in English, Luganda, and/or other local languages.

Benefits

Competitive Salary
Growth and Advancement: Opportunities to develop and progress within the company
Dynamic, Supportive Environment: Be part of a collaborative and motivated team
Training & Development: Access to ongoing training to enhance your skills
Paid Time Off: Enjoy work-life balance with paid leave
Medical Insurance: Comprehensive coverage for health and wellness

We are seeking a passionate individual who values sustainability and technology and is looking for a rewarding challenge. If this sounds like you, we’d love to hear from you!

Why join EVAM?

EVAM provides a fun and supportive work environment, offering continuous professional growth

within a fast-expanding global enterprise. As an Equal Opportunity Employer, EVAM welcomes all

applicants regardless of race, colour, religion, sex, marital status, sexual orientation, national origin,

HIV/AIDS status, disability, or any other legally protected status.