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Community Service Assistant - Call Desk job at Evidence Action | Apply Now
Jinja, Uganda
Full-time
Are you looking for Administrative Jobs in Uganda 2024? If yes, then you might be interested in Community Service Assistant - Call Desk job at Evidence Action
Evidence Action is a global health nonprofit dedicated to scaling evidence-based, cost-effective programs that alleviate poverty's burden. Since its establishment in 2013, the organization has expanded its reach, positively impacting over 530 million people across Africa and Asia. Recognized for its rigorous data-driven approach, Evidence Action has earned accolades from leading evaluators, including a four-star rating from Charity Navigator.
The organization fosters a dynamic work culture that emphasizes professional growth and a shared commitment to its mission, offering diverse job opportunities with competitive arrangements. Its innovative business model focuses on delivering high-impact health interventions at scale, such as Deworm the World and Safe Water Now, ensuring measurable improvements in global well-being.
Guided by core values of evidence-first decision-making, cost-effectiveness, and scalability, Evidence Action actively engages in corporate social responsibility initiatives aimed at sustainable development. For more information, visit their official website at www.evidenceaction.org
Community Service Assistant - Call Desk job at Evidence Action
Evidence Action
Community Service Assistant - Call Desk position is primarily an office based position which plays an important role as an interface between Safe Water with local community leaders and elected dispenser promoters in delivering the chlorine dispenser safe water intervention to the rural communities.
Make calls to the community elected promoters to collate information about dispenser maintenance issues, chlorine refilling, and community issues regarding the dispenser use and water treatment
Make calls to secure field teams appointments for community meetings/trainings, community leaders meetings and/or field visits
Maintaining a database of promoter contacts, promoter calls feedback and issues raised
Ensuring that all calls and issues are logged on the issue tracker on PROGMIS.
Maintaining a well-organized hard data and folders of promoter scripts, contacts etc.
Any other activity assigned by the supervisor
Key Performance Indicators:
Making calls to promoters to mobilize them and remind them about their roles - 400 promoters per week.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications and Skills:
A minimum education qualifications is at least a UACE certificate.
At least 1-2 years’ experience working with communities or social enterprises/NGOs.
Certificate in office management, communication, community work, project management or equivalent is an added advantage.
Certificate in computer skills in MS office suite is an added advantage.
Good language skills in English and other local languages (Lugweri/Lusoga/Lusamia/Ateso) both spoken and written.
Required Competencies and Attributes:
Excellent communication skills and telephone mannerism
Good computer skills, data entry and management skills
High level discipline and good character while engaging with promoters and other community leaders, program teams and managers.
Good presentation skills, basic office etiquette, office housekeeping, and punctuality.
Community service attitude.
High level of integrity and stewardship.
Team work. Embraces team work and aspires and supports the ideals of working in a team work environment as a team champion
Passion to work in a rural community setting
Self-driven and highly motivated to deliver results within tight deadlines.
Proactive and ambitious to support innovation and change in a dynamic working environment
Positive attitude to work and to develop in a fast paced work environment.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
