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About the Organisation
Collections Supervisor job at Premier Credit | Apply Now
Kampala, Uganda
Premier Credit Limited is a leading microfinance institution committed to promoting financial inclusion by providing accessible and affordable credit solutions to underserved individuals and small businesses across East Africa. With a strong reputation for empowering communities through responsible lending, the company has earned recognition for its customer-centric approach and impactful financial services. Premier Credit fosters a dynamic and inclusive work culture that values employee growth, innovation, and ethical practices, offering diverse job opportunities with flexible work arrangements to attract and retain top talent.
Since its inception, the company has evolved from a small lender into a regional financial powerhouse, leveraging technology and data-driven models to offer innovative loan products and streamline service delivery. With a growing footprint across multiple countries, Premier Credit continues to expand its reach while staying rooted in its core values of integrity, accountability, customer focus, and teamwork. The company actively engages in corporate social responsibility by supporting community development initiatives, promoting financial literacy, and empowering women entrepreneurs. To learn more, visit www.premiercredit.co.ke.
Are you looking for Finance jobs in Uganda 2025 today? then you might be interested in Collections Supervisor job at Premier Credit
Full Time
Deadline:
2 Oct 2025
Job Title
Collections Supervisor job at Premier Credit
Premier Credit
Job Description
Job Title: Collections Supervisor
Organisation: Premier Credit
Duty Station: Kampala, Uganda
Job Summary:
We are seeking a Collections Supervisor to strengthen our collections function, drive recoveries, and support the achievement of our portfolio quality targets.
Role Purpose
The Collections Supervisor will oversee branch-level and field collections, monitor arrears performance, coach collections staff, and implement effective recovery strategies. The role requires strong field leadership, analytical discipline, and cross-functional collaboration to ensure timely repayments, maintain portfolio quality, and minimise credit losses.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All interested applicants should submit their Applications plus their CVs and copies of qualifications to The Human Resources Manager, Premier Credit Limited on email to: jobs@premiercredit.co.ug
Deadline: 2nd October 2025
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How to Apply
Supervise and coach Collections Officers to deliver targeted recoveries on:
Non-Performing Accounts (NPAs)
Collections of written-off accounts
Achieve acceptable portfolio quality targets of:
Monitor and report o performance and ensure strict adherence to collection policies.
Ensure deliquency escalation policy compliance across all recovery actions.
Foreclose securities where necessary in line with company policies and legal requirements.
Enforce repayment plans and ensure strict client adherence.
Work closely with Product Heads, Regional Managers, and Branch Managers to align recovery strategies with product performance and regional portfolio dynamics.
Liaise with legal, compliance, and credit administration teams on escalated or complex cases.
Conduct regular portfolio reviews and recommend corrective action plans to management.
Promote a culture of discipline, accountability, and results within the collections function.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Business, Finance, or related field.
Minimum 3 years’ experience in collections or credit management, with at least 1 year in a supervisory role (experience in microfinance or SACCO will be an added advantage).
Strong knowledge of microfinance/retail banking collections and recovery practices.
Demonstrated ability to achieve strict Portfolio at risk targets and recovery targets, including written-off accounts.
Excellent leadership, coaching, and team performance management skills.
Strong analytical, reporting, and problem-solving skills.
Key Competencies
Target-driven with proven execution capability.
Strong interpersonal and communication skills.
Ability to manage pressure and resolve conflicts professionally.
High integrity, resilience, and commitment to company values.
