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Job Summary

Job Title:
Collections Supervisor-Civil Servants Loans Product
Employer:
Platinum Credit (U) Ltd
Location:
Mbale
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
Deadline:
Tuesday, 12 May 2026

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Platinum Credit (U) Ltd is a forward-thinking financial institution dedicated to empowering individuals and businesses with accessible and tailored credit solutions that drive sustainable growth and financial inclusion. With a mission centered on delivering innovative financial products while promoting economic resilience, the company has earned a strong reputation for trust, reliability, and excellence in the financial services industry. At Platinum Credit we’ve built a culture of fun and family. We keep our culture healthy by being incredibly intentional about our Team Building, our values, and the experiences we deliver. Our culture makes us one of the most innovative, admired and best places to work in the country. Evolving from its humble beginnings as a local lender, Platinum Credit (U) Ltd has grown into a reputable organization with a significant regional presence, leveraging modern technology and strategic partnerships to continually refine its business model. The company fosters a vibrant work culture that values diversity, continuous learning, and work-life balance, offering a wide range of career opportunities and flexible work arrangements that support both professional and personal growth. Grounded in core values of integrity, accountability, and customer-centricity, the organization is also deeply committed to corporate social responsibility by actively engaging in initiatives that enhance community development, promote financial literacy, and encourage sustainable practices. For more information, visit https://platinumcredit.co.ug/

Full-time

Deadline: 

12 May 2026

Collections Supervisor-Civil Servants Loans Product Job at Platinum Credit (U) Ltd

Platinum Credit (U) Ltd

Job Description

The overall purpose of this role is to recover civil servant loans through loan booking, payments, and continuous follow-up of non-performing accounts. The supervisor will manage payroll resubmissions and communication to ensure efficient collections and maintain high standards of customer service.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:
  • Enforce the implementation of the Delinquency Escalation Process on every delinquent account.
  • Effect loans on payroll by following up with the branches on data capture and availability of all necessary documents to support the process.
  • Collect and submit deduction schedules on a monthly basis to enable reconciliation and posting of payments in a timely manner.
  • Identify accounts that have not received a payment and cause for the payment to be made by the vote or customer.
  • Identify accounts that are due for re-issuing and cause for the same.
  • Identify accounts that are deceased and claim the balances from the Insurance company within 30 days.
  • Monitor all the active accounts through manual counterchecking with the physical schedules to ensure that all disbursed loans receive a receipt to improve on performance and attain the departmental set objective on collection efficiency.
  • Monitor and follow up on Non-Performing Loans to confirm reasons for non-performance from the employer and influence management decision making.
  • Prepare and ensure all feedback from the employer is captured in the system for future reference and analysis reports preparation.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Collections Supervisor-Civil Servants Loans Product Job at Platinum Credit (U) Ltd

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