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Collections Representative job at Fido | Apply Now
Kampala, Uganda
Full-time
Are you looking for Finance Jobs in Uganda 2024? If yes, then you might be interested in Collections Representative job at Fido
Fido is a pioneering digital financial services company founded in 2015 and based in Accra, Ghana, with a mission to empower individuals and entrepreneurs by providing instant access to credit through an advanced mobile platform. Recognized for its innovative approach, Fido has served over 450,000 customers and disbursed more than 2 million credits, demonstrating its commitment to financial inclusion.
The company fosters a dynamic and inclusive work culture, emphasizing transparency, reliability, and fairness, and offers diverse job opportunities in technology, customer service, and finance with flexible arrangements. Licensed by the Bank of Ghana as a Tier 3 Microfinance Institution, Fido operates under strict regulatory oversight to ensure financial integrity.
Continuously evolving, Fido integrates cutting-edge technology to enhance user experience and accessibility, positioning itself as a leader in the digital banking sector. Guided by core values of being trustworthy, cool, and innovative, the company is dedicated to creating an inspiring brand that resonates with customers.
Through its corporate social responsibility initiatives, Fido contributes to economic empowerment and financial literacy in the communities it serves. For more information, visit their official website at gh.fido.money.
Collections Representative job at Fido
Fido
The role of the Recovery Agent is to recover overdue loans through planned interactions and scripted processes . The recovery agent provides front line support and builds relationships with Fido clients to repay loan instalments while achieving the set targets. This role is key in supporting the delivery of the company key performance targets and the client relations strategy by working collaboratively with other recovery agents/officers under the supervision of a team leader or an associate manager while working to schedule, deliver financial targets and provide an exceptional client experience. Work with the head of department though the team leaders and managers on the creation and delivery of the recovery strategy, creating an environment where the agent can take proactive ownership of the client loan repayment journey, and provide solutions in order to improve loan repayments collections
Responsible for achieving the assigned recovery amount target and or recovery rate
Responsible for achieving the assigned clients interaction target;
Responsible for achieving the assigned all other recovery metrics as assigned by the team leader or manager or head of department
Responsible for documenting all customer feedback in line with department guidelines or as advised by the team leader or manager.
Other duties
Resolving issues within individual limit at the first point of contact and escalating customers issue via appropriate channels
Contribute to a supportive team culture, working collaboratively with the rest of the business to share best practice and learnings.
To support unexpected crisis/ emergency response situations to ensure the impact on clients and the business is mitigated as much as possible to assist a successful recovery
Ensure written and verbal communication with colleagues is professional and in line with brand values
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree
Must have 1 year or more experience in a similar role within a fintech or financial company
Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
Strong written and verbal communication
Great active listening skills
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
