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Client Relations Manager job at Securex Agencies | Apply Now
Are you looking for Marketing jobs in Uganda 2025 today? then you might be interested in Client Relations Manager job at Securex Agencies
About the Organisation
Securex Agencies is a leading private security solutions provider in East Africa, committed to delivering peace of mind through innovative, customer-focused, and technologically advanced security services. Established in 1970 in Kenya, the company has grown into a regional powerhouse with a strong presence in Uganda, Tanzania, and Rwanda, recognized for its reliability and professionalism in both physical and electronic security solutions. Securex is known for its dynamic work culture that values integrity, teamwork, and continuous learning, offering its employees structured career development, competitive benefits, and a supportive environment that nurtures talent.
The organization presents diverse job opportunities across various departments, with flexible and on-site roles suited to both entry-level and experienced professionals. Over the years, Securex has evolved from a traditional guarding company to a full-spectrum security partner, embracing innovation through smart surveillance, real-time response systems, and AI-powered security tech.
With thousands of personnel deployed across the region and a clientele spanning sectors such as banking, retail, telecoms, and NGOs, Securex continues to expand its reach while upholding core values of trust, excellence, and accountability. The company is also deeply committed to social responsibility, engaging in initiatives that support youth empowerment, environmental sustainability, and community safety. To learn more, visit their official website at www.securex.co.ke.
Kampala, Uganda
Full Time
Job Title
Client Relations Manager job at Securex Agencies
Securex Agencies
Job Description
Job Title: Client Relations Manager
Organisation: Securex Agencies
Duty Station: Kampala, Uganda
Job Summary: We are seeking a highly motivated and skilled individual to join our team as a Customer Relations Manager. As a Customer Relations Manager, you are required to Manage Customer Relations of all clients of Securex Agencies Uganda Limited.
Duties, Roles and Responsibilities
Maintaining and monitoring the company’s business growth.
Interact daily with customers, attending to their needs and come up with available solutions in a timely and appropriate manner.
Planning strategic methods by which to conduct company activities.
Liaise with clients on a regular basis to ensure services rendered are to their satisfaction.
Attending to clients’ complaints, visiting incident scenes and preparation of appropriate reports.
Liaising with the relevant department for preparation of Contracts for Manned Guarding, Alarm (Auto, Manual and Car), Access Control, C.C.T.V, Cash in Transit, Metal Detectors, Electric Fence Services, and ensuring customers have signed the contracts prepared.
Coordinate with the sales team to generate research and data collection on existing and potential clientele.
Propose recommendations to management regarding its relationship with the clientele.
Prepare weekly and monthly establishment reports concerning the clientele base of the company.
Maintain an efficient relationship with the existing clientele.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A bachelor’s degree in the fields of Business Administration, Marketing, Public Administration, Office Management and Social Sciences or any other related field.
At least five years of working experience in a similar role in a very busy Security Company setting.
Hands-on experience managing CRM software like Fresh desk will be an added advantage.
Required skills
Strong Marketing skills, Customer care skills, Organizational skills, Time management skills, Excellent Written and Verbal Communication skills, Computer skills-proficiency in Microsoft suite (Word, Excel, PowerPoint and Outlook)
How to Apply
Interested candidates should send their comprehensive CV and academic credentials to hr@securex.co.ug indicating on the email subject the position they are applying for by 8th November 2025. Kindly note that only shortlisted candidates will be contacted.
Deadline: 8th November 2025
