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Client Manager – Digital Network Services job at NTT DATA | Apply Now
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Client Manager – Digital Network Services job at NTT DATA
About the Organisation
NTT DATA is a global leader in business and technology services, trusted by over 75% of the Fortune Global 100 companies. With annual revenues exceeding $30 billion, NTT DATA operates in more than 50 countries, helping organizations innovate, optimize, and transform for long-term success. The company offers world-class expertise in business consulting, data and AI, industry solutions, application and infrastructure management, and digital connectivity. Headquartered in Tokyo and part of the NTT Group, NTT DATA invests over $3.6 billion annually in research and development to drive sustainable innovation and digital transformation across industries.
Nairobi, Kenya
Full Time
Job Title
Client Manager – Digital Network Services job at NTT DATA
NTT DATA
Job Description
The Client Manager will play a central role in managing client accounts across various industries, focusing on Digital Network Services. The position involves understanding clients’ strategic goals, identifying opportunities, and providing customized solutions that leverage NTT DATA’s extensive portfolio. The ideal candidate will be an experienced sales professional with a strong background in IT services, business development, and customer relationship management.
Key aspects of this role include expanding client portfolios, achieving sales and margin targets, using CRM tools (Salesforce.com) for data management, coordinating internal teams across geographies, and ensuring exceptional service delivery. This hybrid position requires strategic planning, analytical thinking, and the ability to work collaboratively with local and global teams to meet commercial objectives.
Duties, Roles and Responsibilities
Manage and grow relationships with regional clients to drive expansion, renewals, and client satisfaction.
Develop and execute account strategies that align client needs with NTT DATA’s service offerings.
Achieve revenue, margin, and retention targets within assigned accounts.
Identify new business opportunities, generate demand, and convert client needs into actionable sales solutions.
Collaborate with NTT DATA’s global network of offices to ensure seamless service delivery and consistent client experience.
Leverage Salesforce.com and other sales tools to manage pipelines, forecasts, and account performance.
Conduct vulnerability analyses against competitors to refine client solutions and maintain competitive advantage.
Lead client engagement throughout the entire lifecycle—from acquisition to renewal.
Ensure compliance with company policies, governance frameworks, and international trade regulations.
Act as the first point of contact for client escalations, addressing issues promptly and effectively.
Support the implementation of digital transformation initiatives that enhance client outcomes.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
Relevant vendor certifications in IT, telecommunications, or digital services are an added advantage.
Experience:
Proven experience in client management, sales, or business development within the IT or professional services industry.
Minimum of 5–7 years of experience in sales and customer engagement, preferably in global organizations.
Demonstrated success in meeting or exceeding sales quotas and managing complex accounts.
Proficiency in using Salesforce.com and other CRM platforms.
Core Competencies:
Strong commercial acumen and understanding of business outcomes.
Excellent relationship-building and stakeholder management skills.
Deep knowledge of digital transformation, cloud services, and emerging technologies.
Strategic thinker with the ability to analyze client requirements and tailor solutions accordingly.
Exceptional communication, presentation, and negotiation skills.
High integrity, self-driven, and results-oriented mindset.
Ability to work effectively across multicultural and cross-functional teams.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
