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Full-time
Chief Shared Service Officer Job at Rwanda Inter-Link Transport Company (RITCO Ltd)
Rwanda Inter-Link Transport Company (RITCO Ltd)
Job Description
Rwanda Interlink Transport Company (RITCO Ltd) is seeking a Chief Shared Service Officer to report directly to the Chief Executive Officer. The role involves coordinating strategic plans, managing administrative functions, and overseeing HR, procurement, IT, and logistics departments to ensure organizational effectiveness.
Duties, Roles and Responsibilities
- Chief Shared Services Officer will be responsible for coordinating all activities related to the development, implementation, and review of the company's strategic plan in accordance with RITCO’s vision and mission;
- Managing the administrative function of RITCO and coordinating office processes and procedures to ensure organizational and operational effectiveness and efficiency;
- Managing and overseeing all aspects under the functions of; Human resources, procurement management, logistics, IT systems, and garage services;
- Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes;
- Lead the process of developing all operational procedure manuals required by RITCO;
- Support the Management Team with business planning activities, providing practical and creative input in the development of new business initiatives.;
- Design the current and future strategic and operational plans bringing discipline to the strategic decision-making process to manage the effective use of business resources.
- Acts as a liaison between RICTO and clients and/or other stakeholders.
- Provide mentoring to all employees, including management team members.
- Motivate and drive the teams and colleagues to achieve both the overall company targets and key performance objectives.
- Oversee and Coordinate with human resources departmental activities including recruitment, capacity building, and retention of company staff.
- Lead and supervise staff performance appraisal at the end of every financial year.
- Design an appropriate tool for setting periodic staff performance targets.
- Propose a motivation package for employees in terms of bonuses and other benefits to ensure staff retention
- Organize and oversees all garage activities.
- Provide diary guidance of overall garage operations.
- Undertake any other task that may be assigned by the CEO.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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