Chief Commercial Officer

The Chief Commercial Officer will be accountable to achieve the following objectives:

• Lead creation of the functional strategy aligned with the overarching business goals and in line with group mandate

• Ensure effective implementation of the strategy by means of developing and providing direction, structure, frameworks, models, plans and roadmaps

• Lead regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development

• Source, induct and manage talent in accordance with legislative guidelines

• Continually develop a culture of strong collaboration and effective team working

• Ensure open communication channels with staff and implement change management interventions where necessary

• Provide definition of roles, responsibilities, individual goals and performance objectives for the team

• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

• Develop and implement a training plan in order to build and develop skills within the team

• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan

• Performance manage resources in accordance with HR policy and legislation where necessary

• Actively participate in leadership team and develop skills of own team

• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

• Governance

Strategic Meetings

• Hold strategic meetings, ensuring relevant participation from subordinates and provide guidance and input in the various discussions

• Lead MTN MoMo transformation initiatives, elicit inputs from relevant parties

• Lead implementation of adequate risk mitigation and controls

• Oversee evaluation baseline of Service Level Agreements (SLAs) and KPIs

• Approve new initiatives and where outside of DoA, drive approval from MD / Group

• Provide relevant budget for internal projects

• Review proposal on change initiatives SLA, policies and procedures and oversee execution of the same

• Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / Group team

• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Review all projects initiated in the function

• Review and finalize objectives, targets and budgets for the function

• Review key risks, issues and dependencies and set mitigation actions

• Develop and manage budgets

• Sign-off / make decisions regarding tactical changes

• Chair tactical meetings

Performance

• Monitor performance and alignment with MTN MoMo Uganda as well as group strategy

• SLA approval and exception performance review

• Reporting

• Report on a monthly basis to the MD relating to progress made within the function and in accordance with the measurement metrics set by the organization

• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage function’s budgets in line with business objectives

• Manage project initiative budgets in line with business objectives

• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

• Operational Delivery

Functional Leadership:

• As the functional leader of the Commercial Operations vertical, the role is accountable to:

• Monitor and align the direction, strategy and results of the Commercial Operations Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with

• Owner for OpCo specific commercial value propositions, services and Channels

• Lead the identification and negotiations for strategic partnerships and business development initiatives and deals

• Provide feedback to Executive Fintech Commercial Operations on current process’ effectiveness and efficiency

• Hold meetings with other OpCo Heads of Commercial Operations and Group Commercial operations team to suggest internal process/work stream improvement techniques

• Lead and drive an integrated solution development and problem-solving philosophy across the function

• Monitor true-value metrics to measure the impact and benefit of the function to OpCo and in turn, Group FinCo. Drive continuous improvement across all verticals

• Generate visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption

• Delivery Leadership:

• As the delivery leader of the Commercial Operations vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

• Oversee implementation of policies, procedures and guidelines set forth by group Commercial team and ensure compliance with the same

• Lead, control and establish governance to manage the consolidated OpCo Commercial Operations strategy, budgets and financials

• Cascade the Group Fintech budget, analytics and reporting framework in the Function

• Deliver results under the guidance of the Executive Fintech Commercial Operations, abiding by all the set directives and regularly reporting compliance

Business Development

• Build & maintain strategic alliances with key corporate bodies, SMEs and Government for business growth & performance

• Ensure regular engagement and monitoring of Partner Banks to build relationships aimed at increasing Fintech growth

• Tap industry trends and identify emerging channels, develop strategies and oversee implementation

• Continuous Monitoring of Budgets

• Conduct periodic review of business plans and budgets to evaluate actual vs. budgeted performance

• Analyse discrepancies and determine root cause for deviations in consultation with relevant stakeholders

• Formulate corrective measures to be incorporated into plans and budgets

• Propose revision of budgets and business plans based on outcome of actual vs. budget analysis

• Review of costs & revenues to ensure they are aligned to the budgeted lines at all times and advice the financial reporting team where there is deviation.

• Review costs at the point of purchase requisition to ensure they are correctly mapped to the budgeted lines and there is sufficient budget before commitments are made.

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the function’s human capital

• Approve work structure process before adoption by the team

• Coach and mentor direct reports

• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s

• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members

• Ensure effective management of diversity among personnel in the function

• Identify staff training and development needs and implement necessary actions

• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines

• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts

• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)

• Provide guidance and leadership ensuring future focus and current efficiency

• Minimum Bachelor academic degree coupled with an MBA/Masters

• 4-year degree in Computer Science, Engineering, Commerce or a related field will be advantageous

Experience:

• Minimum 10 years relevant experience with at least 5 years in a senior management role or in a similar position

• Experience in Fintech, banking or financial services is mandatory

• Successful track record as a senior management professional in delivering exceptional business growth & financial results

• Experience working in a global/multinational enterprise with a good understanding emerging market

Functional Knowledge:

• Commercial (CLM, Billing & Reconciliation, Float Management, Agent/Merchant lifecycle management, route to market)

• Business Development (sales strategy & planning, sales forecasting, channel management, analytics & reporting)

• CVM (data mining, customer profiling, cross/up-sell, campaign & promotion management, value model development, loyalty & churn management)

• Brand & Marketing (Trade marketing, ATL/BTL/TTL marketing, digital & social media marketing, brand management, advertising, content writing)

• Data analytics

• Relationship management

• Negotiation

Skills:

• Ability to manage self and be a team player, good conflict management, ability to take and manage accountability

• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently

• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports

• Personal Skills – Trustworthy, integrity and ethical in dealings

• Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively

• Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization

• Global thinker, Analytical thinking and Problem-solving abilities.

• Skill in Resource Management