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About the Organisation
Micro Enterprise Support Programme Trust (MESPT) is a development organization headquartered in Nairobi, Kenya. MESPT empowers smallholder farmers, entrepreneurs, and SMEs through green growth, inclusive finance, and market development initiatives. By leveraging technology and innovation, MESPT promotes sustainable livelihoods, financial inclusion, and socio-economic growth across Kenya.
Casual – ICT Assistant job at Micro Enterprise Support Programme Trust (MESPT) | Apply Now
Nairobi, Kenya
Are you looking for IT jobs in Kenya 2025 today? then you might be interested in Casual – ICT Assistant job at Micro Enterprise Support Programme Trust (MESPT)
Full Time
Deadline:
5 Sept 2025
Job Title
Casual – ICT Assistant job at Micro Enterprise Support Programme Trust (MESPT)
Micro Enterprise Support Programme Trust (MESPT)
Job Description
The ICT Assistant will be responsible for administering and managing user accounts, resolving support requests via the helpdesk, and supporting programme digitization initiatives. The role will involve system installations, upgrades, patch rollouts, and administration of IP telephony systems. Additionally, the assistant will contribute to ICT-related training, documentation, and customer support while ensuring high-quality service delivery and adherence to MESPT ICT policies.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Achieve and maintain a thorough knowledge of MESPT ICT policies and procedures.
Administer and manage user accounts, including remote and mobile device users.
Respond to and resolve helpdesk support requests.
Support programme teams in digitization projects.
Travel to remote locations to provide ICT support to staff and systems.
Work collaboratively with ICT team members on projects and tasks.
Train end-users and prepare training materials (videos, SOPs, guides).
Maintain high levels of internal and external customer satisfaction.
Troubleshoot and resolve technical problems, applying root cause analysis.
Provide solutions, propose workarounds, and escalate issues to vendors when necessary.
Perform system installations, upgrades, migrations, and rollout of software patches.
Administer the organization’s IP telephony/phone system.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications
Degree or Diploma in Information Technology or a related field.
Competencies & Skills
Strong system administration and ICT support skills.
Ability to train end-users and develop instructional materials.
Knowledge of software installation, migration, and patch management.
Strong problem-solving and root-cause analysis skills.
Ability to work independently and collaboratively in a team.
Strong communication and customer service skills.
Willingness to travel to remote locations for ICT support.
