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Casework administrator job at Redeem | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Casework administrator job at Redeem

Hoima, Uganda

Full-time

Deadline: 

July 6, 2024 at 2:00:00 PM

About the Organisation

Redeem International partners with local law enforcement authorities to protect widows and orphans from violent abuse and exploitation. Join our mission of redemption.

Grow your Business

Job Title

Casework administrator job at Redeem

Job Description

Casework Administrators play a pivotal role in ensuring that social services and support systems function effectively, providing oversight and leadership that enable caseworkers to deliver high-quality care to clients.

Duties and Responsibilities

Staff Supervision and Support

  • Supervision: Overseeing the work of caseworkers and support staff, providing guidance, feedback, and performance evaluations.

  • Training: Organizing and conducting training programs for new and existing staff to enhance their skills and knowledge.

  • Team Meetings: Facilitating regular meetings with caseworkers to discuss case progress, challenges, and best practices.


Client Interaction and Support

  • Case Review: Reviewing complex or high-risk cases to provide additional support and guidance to caseworkers.

  • Client Assessment: Occasionally conducting assessments to understand client needs and ensure appropriate services are provided.

  • Problem Resolution: Addressing and resolving client complaints or issues that escalate beyond the caseworker’s authority.


Program Development and Management

  • Program Development: Designing and implementing programs to meet the needs of clients, ensuring they are aligned with organizational goals.

  • Resource Allocation: Managing resources, including budgets, staff, and materials, to ensure effective service delivery.

  • Evaluation and Reporting: Monitoring and evaluating program outcomes, preparing reports for stakeholders, and recommending improvements.


Interagency Collaboration

  • Partnerships: Building and maintaining relationships with other organizations, agencies, and community groups to enhance service delivery.

  • Referral Coordination: Coordinating referrals to and from other agencies, ensuring clients have access to a broad range of services.

  • Interdisciplinary Collaboration: Working with professionals from different fields (e.g., healthcare, education, law enforcement) to provide comprehensive support to clients.


Advocacy and Community Engagement

  • Advocacy: Advocating for client needs within the organization and the broader community, ensuring their voices are heard in policy discussions.

  • Community Outreach: Engaging with the community to raise awareness of available services and programs.

  • Public Speaking: Representing the organization at public events, meetings, and conferences to promote its mission and services.


Crisis Management

  • Crisis Intervention: Leading the response to crises involving clients, providing direct support, and coordinating with emergency services if necessary.

  • Risk Management: Identifying and addressing potential risks to clients and staff, implementing strategies to mitigate these risks.


Data Management and Analysis

  • Data Collection: Overseeing the collection of data related to client services, outcomes, and satisfaction.

  • Analysis: Analyzing data to identify trends, measure program effectiveness, and inform decision-making.

  • Technology Utilization: Implementing and utilizing case management software and other technological tools to streamline processes and improve efficiency.


Ethical and Legal Responsibilities

  • Confidentiality: Ensuring that client information is handled with the utmost confidentiality and in accordance with legal and ethical standards.

  • Ethical Practice: Promoting ethical behavior among staff and addressing any ethical issues that arise in the course of casework.


Continuous Improvement

  • Quality Assurance: Developing and implementing quality assurance measures to improve case management practices.

  • Feedback Implementation: Gathering feedback from clients and staff to continuously improve services and programs.

Professional Development: Pursuing ongoing education and professional development opportunities to stay current with best practices and emerging trends in case management.

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Qualifications and Competencies

  • High degree of personal and professional integrity and trustworthiness.

  • Strong teamwork, interpersonal skills and ability to work on a multidisciplinary team.

  • Excellent independent professional judgment and ethical decision-making.

  • Innovative and Creative problem solving in the face of complex nuanced issues.

  • Persistence and tenacity in the face of difficult problems or challenges.

  • Commitment to meet deadlines and achieve results in fast-paced environment.

  • Love-motivated service orientation toward clients, colleagues, partners and adversaries.

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How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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