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Casework administrator job at Redeem | Apply Now

Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Casework administrator job at Redeem

Hoima, Uganda



July 6, 2024 at 2:00:00 PM

About the Organisation

Redeem International partners with local law enforcement authorities to protect widows and orphans from violent abuse and exploitation. Join our mission of redemption.

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Job Title

Casework administrator job at Redeem

Job Description

Casework Administrators play a pivotal role in ensuring that social services and support systems function effectively, providing oversight and leadership that enable caseworkers to deliver high-quality care to clients.

Duties and Responsibilities

Staff Supervision and Support

  • Supervision: Overseeing the work of caseworkers and support staff, providing guidance, feedback, and performance evaluations.

  • Training: Organizing and conducting training programs for new and existing staff to enhance their skills and knowledge.

  • Team Meetings: Facilitating regular meetings with caseworkers to discuss case progress, challenges, and best practices.

Client Interaction and Support

  • Case Review: Reviewing complex or high-risk cases to provide additional support and guidance to caseworkers.

  • Client Assessment: Occasionally conducting assessments to understand client needs and ensure appropriate services are provided.

  • Problem Resolution: Addressing and resolving client complaints or issues that escalate beyond the caseworker’s authority.

Program Development and Management

  • Program Development: Designing and implementing programs to meet the needs of clients, ensuring they are aligned with organizational goals.

  • Resource Allocation: Managing resources, including budgets, staff, and materials, to ensure effective service delivery.

  • Evaluation and Reporting: Monitoring and evaluating program outcomes, preparing reports for stakeholders, and recommending improvements.

Interagency Collaboration

  • Partnerships: Building and maintaining relationships with other organizations, agencies, and community groups to enhance service delivery.

  • Referral Coordination: Coordinating referrals to and from other agencies, ensuring clients have access to a broad range of services.

  • Interdisciplinary Collaboration: Working with professionals from different fields (e.g., healthcare, education, law enforcement) to provide comprehensive support to clients.

Advocacy and Community Engagement

  • Advocacy: Advocating for client needs within the organization and the broader community, ensuring their voices are heard in policy discussions.

  • Community Outreach: Engaging with the community to raise awareness of available services and programs.

  • Public Speaking: Representing the organization at public events, meetings, and conferences to promote its mission and services.

Crisis Management

  • Crisis Intervention: Leading the response to crises involving clients, providing direct support, and coordinating with emergency services if necessary.

  • Risk Management: Identifying and addressing potential risks to clients and staff, implementing strategies to mitigate these risks.

Data Management and Analysis

  • Data Collection: Overseeing the collection of data related to client services, outcomes, and satisfaction.

  • Analysis: Analyzing data to identify trends, measure program effectiveness, and inform decision-making.

  • Technology Utilization: Implementing and utilizing case management software and other technological tools to streamline processes and improve efficiency.

Ethical and Legal Responsibilities

  • Confidentiality: Ensuring that client information is handled with the utmost confidentiality and in accordance with legal and ethical standards.

  • Ethical Practice: Promoting ethical behavior among staff and addressing any ethical issues that arise in the course of casework.

Continuous Improvement

  • Quality Assurance: Developing and implementing quality assurance measures to improve case management practices.

  • Feedback Implementation: Gathering feedback from clients and staff to continuously improve services and programs.

Professional Development: Pursuing ongoing education and professional development opportunities to stay current with best practices and emerging trends in case management.

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Qualifications and Competencies

  • High degree of personal and professional integrity and trustworthiness.

  • Strong teamwork, interpersonal skills and ability to work on a multidisciplinary team.

  • Excellent independent professional judgment and ethical decision-making.

  • Innovative and Creative problem solving in the face of complex nuanced issues.

  • Persistence and tenacity in the face of difficult problems or challenges.

  • Commitment to meet deadlines and achieve results in fast-paced environment.

  • Love-motivated service orientation toward clients, colleagues, partners and adversaries.

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How to Apply

Are you interested? Click the "APPLY" button below to submit your application.



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