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About the Organisation
Branch Operations Manager job at Yako Bank (U) Limited | Apply Now
Kampala, Uganda
Yako Bank (U) Limited is a forward-thinking financial institution with a mission to provide accessible, innovative, and customer-centric banking solutions that promote financial inclusion across Uganda. Established with a strong focus on offering personalized banking services, Yako Bank has quickly gained recognition for its commitment to excellence and the delivery of reliable financial products.
The bank values a collaborative and inclusive work culture, prioritizing professional development, diversity, and work-life balance for its employees, which is reflected in its employee value proposition. The bank offers a variety of job opportunities, including roles in customer service, finance, IT, and operations, and provides flexible work arrangements to ensure a supportive work environment.
Since its founding, Yako Bank has continually evolved to adapt to the needs of the modern banking market, leveraging technological innovations such as mobile banking, digital payments, and online account management to better serve its customers. With an expanding presence, Yako Bank has been instrumental in contributing to financial empowerment for individuals, businesses, and communities. The bank operates with a core set of values centered around trust, integrity, customer focus, and social responsibility.
Its corporate social responsibility initiatives focus on education, healthcare, and environmental sustainability, reflecting its commitment to making a positive impact. Yako Bank's official website offers further insights into its products, services, and community outreach efforts.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Branch Operations Manager job at Yako Bank (U) Limited
Full Time
Deadline:
8 Sept 2025
Job Title
Branch Operations Manager job at Yako Bank (U) Limited
Yako Bank (U) Limited
Job Description
Job Opportunity: Branch Operations Manager
Institution: Yako Bank (U) Limited
Location: Uganda
To support our growing operations and customer base, we are seeking to recruit self-driven, results-oriented, and dynamic professionals for the following role:
Position: Branch Operations Manager
Reporting to: Branch Manager
Duty Station: Designated Branch
Role Summary
The Branch Operations Manager plays a key role in supporting the Branch Manager in ensuring seamless day-to-day branch operations. This role emphasizes efficient customer onboarding, compliance with internal Anti-Money Laundering (AML) and Countering Financing of Terrorism (CFT) regulations, operational efficiency, team supervision, and achieving both sales and non-interest income targets.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested and qualified candidates should send their applications addressed to:
Human Resource & Administration Manager
Yako Bank Uganda
Head Office, Forest Mall, Lugogo
Kampala, Uganda
Submit your application via email to: hr@yakobank.com
Application must include:
A cover letter
Updated CV with contact details for three referees (one must be your most recent employer)
Certified academic testimonials
Deadline for applications: September 8, 2025
Only shortlisted candidates will be contacted.
⚠️ Important Notice: Yako Bank does not issue job offers online. Please follow the application guidelines provided.
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How to Apply
Supervise and guide Loan Officers to achieve individual and branch-level performance targets.
Support the Branch Manager in leading delinquency and loan committee meetings.
Assist in setting performance targets for staff and verifying accuracy and completeness of loan documentation.
Conduct weekly team meetings to review operational issues, policy updates, and compliance matters.
Facilitate internal and external audits, compliance checks, and HR-related sessions.
Handle complex customer queries and promote cross-selling of Yako Bank products and services.
Oversee account opening, validation, and ensure proper documentation by front office staff.
Follow up on incomplete documentation and escalate as necessary.
Manage cash operations and vault activities at the branch.
Monitor and report significant account movements and manage fee collection, including dormant account charges.
Support issuance and processing of customer requests (cheque books, ATM cards, statements, etc.).
Maintain stock control of branch materials (FD certificates, brochures) and request replenishments.
Foster a productive work environment, encourage a "speak-up" culture, and address staff concerns.
Lead staff performance reviews, recommend training, promotions, or transfers in accordance with HR policies.
Build team capabilities to meet current and future business needs, aligning with individual development goals.
Ensure staff safety and well-being and plan team leave schedules in consultation with the Branch Manager.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or a related field.
A Certified Banking qualification is an added advantage.
Minimum of 2 years’ experience in a banking or financial institution, with at least 1 year in an operations supervisory role.
Strong knowledge of branch operations, banking products, pricing, and procedures.
Proficient in risk and control management, with strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Strong leadership, team-building, and interpersonal skills.
High integrity, professionalism, and a customer-first attitude.
Ability to work across departments and align with Yako Bank’s values and leadership standards.
