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Yako Bank (U) Limited was incorporated in the Republic of Uganda in 2010 and licensed as a Credit Institution by Bank of Uganda in 2020. In September 2015, Yako got its license to operate as a deposit-taking institution and started operations under the name Yako Microfinance (U) Limited. It upgraded to a Credit Institution in 2020 and was licensed to operate as Yako Bank (U) Limited. Yako Bank is owned by different shareholders and has been licensed by Bank of Uganda to provide savings and lending products to different clients. The bank's head office is at Forest Mall Lugogo, Kampala, Uganda.
Full-time
Branch Operations Manager Job at Yako Bank (U) Limited
Yako Bank (U) Limited
Job Description
The Branch Operations Manager is responsible for assisting the Branch Manager in ensuring the smooth running of daily branch operations and a high standard of operational control, especially in the areas of customer onboarding and compliance with AML/CFT internal rules. The role also involves meeting customers' banking needs and working as a team to achieve sales and non-interest targets of the branch. This position reports directly to the Branch Manager and is based at the Jinja Branch.
Duties, Roles and Responsibilities
- Assist the Branch Manager in chairing delinquency and loan committee meetings at the branch
- Assist the Branch Manager in setting individual targets for loans officers
- Verify the authenticity and completeness of loan documentation
- Conduct weekly branch staff meetings to discuss operational issues and recent policy changes
- Facilitate audit, compliance, HR or any other relevant support sessions at the branch
- Cross-sell other Yako Bank services to clients
- Handle employee grievances in line with the Human Resource Policy and Procedures
- Schedule work and leave of direct reports
- Support account opening and validation in the system, ensuring submitted documents are accurate and valid
- Follow up on incomplete documentation
- Support internal and external audit follow-up
- Deliver customer requests including cheque book issuance, cheque activation, account statements, ATM issuance, etc.
- Maintain control of sales kits and stock for FD certificates, brochures, etc.
- Handle complex customer issues with excellent customer service
- Monitor daily account movements in material amounts and make necessary reports
- Ensure safety and well-being of direct reports at all times
- Plan and recommend leave for staff in consultation with the Branch Manager
- Manage cash and vault maintenance at the branch
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Suitably qualified candidates should address their application to the Human Resource & Administration Manager, Yako Bank, Head Office, Forest Mall Lugogo, Kampala, Uganda.
Email your application to: hr@yakobank.com
Include photocopies of academic testimonials and a CV in one document. The CV should include telephone contacts and email addresses of three referees, one of whom should be the most recent employer.
Please note that in line with Bank procedures, no job offers are made online.
Deadline: Saturday 25th July 2026 (Close of Business)
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