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About the Organisation
KCB Group is one of East Africa’s leading financial services providers, offering a wide range of banking solutions including personal, business, and corporate banking. The bank emphasizes customer service excellence, financial inclusion, innovation, and sustainable growth across the region.
Branch Manager – Meru Branch job at KCB Group job at KCB Group | Apply Now
Meru, Kenya
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Branch Manager – Meru Branch job at KCB Group job at KCB Group
Full Time
Deadline:
17 Oct 2025
Job Title
Branch Manager – Meru Branch job at KCB Group job at KCB Group
KCB Group
Job Description
This role involves overall management of the branch, focusing on revenue maximization, cost management, and asset-liability growth. The Branch Manager is responsible for customer acquisition and retention, driving cross-selling opportunities, leading digital migration initiatives, and ensuring operational efficiency. They will also motivate, coach, and develop branch staff while maintaining high service standards and ensuring adherence to enterprise-wide risk management policies.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
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How to Apply
Achieve branch profitability targets through revenue growth and cost control.
Grow and monitor the branch’s liability and asset portfolios to meet business objectives.
Expand customer base while retaining existing clients through excellent service and cross-selling.
Manage branch operations efficiently, ensuring optimal use of resources.
Deliver high-quality customer service and maintain service excellence standards.
Ensure compliance with the Enterprise-Wide Risk Management Framework.
Motivate, coach, and develop a high-performing team.
Lead digital migration initiatives within the branch.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications:
University Degree from a recognized institution.
Experience:
Minimum 8 years in general banking, including at least 6 years as a Branch Manager.
Experience in Sales, Personal, Business, or Retail Banking.
Experience in credit analysis and administration.
Familiarity with bank operations including cash management, clearing, accounts, and administration.
Proven track record of high performance over the last three years.
Skills and Competencies:
Strong knowledge of retail banking products and services.
Excellent interpersonal, communication, and negotiation skills.
Strong understanding of risk management, credit policies, and banking procedures.
Leadership skills with ability to drive high-performance teams.
Strong planning, organizational, analytical, and problem-solving skills.
